Terry Hancock Email & Phone Number

Tracy, California

• Leader of Facilities and Equipment team supporting the Defense Logistic Agencies San Joaquin Hub. • Developed plans to efficiently execute PWS requirements, minimize cost while ensuring high customer satisfaction to secure high contract performance ratings.• Modernized subcontracting plan to increase competition resulting in better service at a decreased cost• Developed leadership team through tacit and classroom education. Within six months the team successfully met all contract quality levels and decreased mean time for invoice development by 30%.

Colorado Springs, Colorado Area

Drove business development strategies focusing on facilities and logistics contracts for US Army and Air Force clients. Led planning and coordination to address human resource, engineering, contracts, finance, and operations needs.• Validated opportunities, completed competitive assessments, and fashioned operational plans which included win strategies and key discriminators.• Fostered relationships with military and DOD civilians, introducing company brand, validating incumbent contractor performance, and identifying areas of opportunity.• Created subcontracting plan, identifying teammates and key subcontractors, conducting capability assessments, and developing teaming agreements

Qatar

Oversaw facilities maintenance, operations, and logistics contracts. Managed contracts for Department of Defense (DOD) customers (Army and Airforce) in OCONUS locations (South West Asia, Caribbean, and South America), and utilized various contract vehicles (fixed price award fee and cost reimbursable award fee). Led team of up to 720 US expats, local nationals, and other country national employees.• Maintained compliance with International Traffic in Arms Regulation (ITAR), Combatting Trafficking in Persons (CTIPS), OSHA, EPA, export / import, Air Force, Army, FAR, and DOD Security regulations, ensuring avoidance of contractual and legal violations.• Drove customer service support quality, ensuring high Contract Performance Activity Report (CPAR) scores and Award fee scores. Increased CPAR scores from satisfactory and excellent to excellent in all areas and increased award fee scores 40%.• Negotiated contract changes, resulting in $4M of new business and increased profitability 3%.• Oversaw successful closure of FOL-Manta (Equador), maintaining accountability of $10M US government property while shipping 40+ containers to multiple locations in Caribbean and South America.

Greater Salt Lake City Area

Managed projects for facilities maintenance and logistics contracts in US. Led cross-disciplinary team comprised of multiple trades performing maintenance on highly technical facilities which included technical test chambers, and chemical and microbiological (BLS3) laboratories; and providing architectural and engineering services. Negotiated change orders, ensured customer satisfaction, maintained operational excellence, and developed plans and procedures.• Monitored performance to budget, tracking cash flow and timely payment of invoices.• Collaborated with CBA (United Steelworkers) addressing grievances and concerns, negotiating CBA renewal, and directing safety and quality programs.• Implemented performance-based safety model resulting in 30% reduction in OSHA recordable accidents.• Reduced cost per accident through aggressive case management, resulting in lower worker compensation premiums.• Received high award fee and contract performance scores resulting in strong past performance and increased profitability.• Established ISO 9000-compliant quality control system, resulting in reproducible process which increased customer satisfaction.

Greater Salt Lake City Area

Managed 5 departments including human resources, logistics, supply, finance, and housing. Oversaw all aspects of financial system, including compliance audit. Developed and submitted invoices for services. Planned and executed assimilation of subcontracted supply function into prime contract. Prepared financial calculations for equitable adjustments.• Directed local implementation of Deltek Cost Point cost accounting system at contract level, resulting in enhanced cost accounting capabilities and efficient tracking of cost.• Applied lean principles to billing process, eliminating 11 hours of waste on monthly basis.• Reintegrated supply system from sub-contractor to prime, decreasing cost and increasing contract performance.

Executive Mba

Bachelor’S Degree, Biochemistry And Public Health