Terry Hancock Email and Phone Number
Terry Hancock work email
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Terry Hancock personal email
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Successful program management results from a winning combination of focusing both on customers and employees. As a leader with a diverse background in program management, compliance, business development, and financial management, I have demonstrated success in operating programs and leading people. I have led large programs (700 employees and $100M in annual revenues) in the US, Caribbean, South America, and South West Asia. I am able to bring together technical, operations, finance, and executive personnel as a team to align visions and effort. My proven ability to cultivate customer trust has consistently translated into high customer satisfaction scores.Selected Achievements:• Business Development: I developed a strategy for a base operations services contract that resulted in a personnel decrease of 30% through the use of technological enhancements, adjusting service levels, and innovating staff cross-utilization.• Financial Management: Over a two-year period, I was able to take a program that was projected to lose $10M over the life of the program to a 3% profit margin.• Program Management: I achieved successful operation of programs globally for multiple DOD customers, increasing customer satisfaction scores from satisfactory to excellent.• Compliance: I established ISO 9001 compliant quality systems on two contracts, developing and helping implement a safety training program based on behavior-based safety principles that resulted in a reduction in accident rates by 20%.Contact: terry.hancock12@outlook.com
Aso, Llc
View- Website:
- akimasupportops.com
- Employees:
- 145
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Project ManagerAso, Llc Nov 2017 - PresentTracy, California• Leader of Facilities and Equipment team supporting the Defense Logistic Agencies San Joaquin Hub. • Developed plans to efficiently execute PWS requirements, minimize cost while ensuring high customer satisfaction to secure high contract performance ratings.• Modernized subcontracting plan to increase competition resulting in better service at a decreased cost• Developed leadership team through tacit and classroom education. Within six months the team successfully met all contract quality levels and decreased mean time for invoice development by 30%.
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Capture ManagerVectrus Sep 2016 - PresentColorado Springs, Colorado AreaDrove business development strategies focusing on facilities and logistics contracts for US Army and Air Force clients. Led planning and coordination to address human resource, engineering, contracts, finance, and operations needs.• Validated opportunities, completed competitive assessments, and fashioned operational plans which included win strategies and key discriminators.• Fostered relationships with military and DOD civilians, introducing company brand, validating incumbent contractor performance, and identifying areas of opportunity.• Created subcontracting plan, identifying teammates and key subcontractors, conducting capability assessments, and developing teaming agreements -
Program ManagerVectrus 2008 - 2016QatarOversaw facilities maintenance, operations, and logistics contracts. Managed contracts for Department of Defense (DOD) customers (Army and Airforce) in OCONUS locations (South West Asia, Caribbean, and South America), and utilized various contract vehicles (fixed price award fee and cost reimbursable award fee). Led team of up to 720 US expats, local nationals, and other country national employees.• Maintained compliance with International Traffic in Arms Regulation (ITAR), Combatting Trafficking in Persons (CTIPS), OSHA, EPA, export / import, Air Force, Army, FAR, and DOD Security regulations, ensuring avoidance of contractual and legal violations.• Drove customer service support quality, ensuring high Contract Performance Activity Report (CPAR) scores and Award fee scores. Increased CPAR scores from satisfactory and excellent to excellent in all areas and increased award fee scores 40%.• Negotiated contract changes, resulting in $4M of new business and increased profitability 3%.• Oversaw successful closure of FOL-Manta (Equador), maintaining accountability of $10M US government property while shipping 40+ containers to multiple locations in Caribbean and South America.
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Program ManagerVt Griffin 2005 - 2008Greater Salt Lake City AreaManaged projects for facilities maintenance and logistics contracts in US. Led cross-disciplinary team comprised of multiple trades performing maintenance on highly technical facilities which included technical test chambers, and chemical and microbiological (BLS3) laboratories; and providing architectural and engineering services. Negotiated change orders, ensured customer satisfaction, maintained operational excellence, and developed plans and procedures.• Monitored performance to budget, tracking cash flow and timely payment of invoices.• Collaborated with CBA (United Steelworkers) addressing grievances and concerns, negotiating CBA renewal, and directing safety and quality programs.• Implemented performance-based safety model resulting in 30% reduction in OSHA recordable accidents.• Reduced cost per accident through aggressive case management, resulting in lower worker compensation premiums.• Received high award fee and contract performance scores resulting in strong past performance and increased profitability.• Established ISO 9000-compliant quality control system, resulting in reproducible process which increased customer satisfaction. -
Logistics Manager | Deputy Program ManagerVt Griffin 2004 - 2005Greater Salt Lake City AreaManaged 5 departments including human resources, logistics, supply, finance, and housing. Oversaw all aspects of financial system, including compliance audit. Developed and submitted invoices for services. Planned and executed assimilation of subcontracted supply function into prime contract. Prepared financial calculations for equitable adjustments.• Directed local implementation of Deltek Cost Point cost accounting system at contract level, resulting in enhanced cost accounting capabilities and efficient tracking of cost.• Applied lean principles to billing process, eliminating 11 hours of waste on monthly basis.• Reintegrated supply system from sub-contractor to prime, decreasing cost and increasing contract performance.
Terry Hancock Skills
Terry Hancock Education Details
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Executive Mba -
Biochemistry And Public Health
Frequently Asked Questions about Terry Hancock
What company does Terry Hancock work for?
Terry Hancock works for Aso, Llc
What is Terry Hancock's role at the current company?
Terry Hancock's current role is Program Manager | Capture Manager | Senior Director |Deliver Performance and High Customer Satisfaction.
What is Terry Hancock's email address?
Terry Hancock's email address is te****@****ook.com
What schools did Terry Hancock attend?
Terry Hancock attended University Of Utah - David Eccles School Of Business, Utah State University.
What skills is Terry Hancock known for?
Terry Hancock has skills like Program Management, Project Planning, Operations Management, Business Process Improvement, Government Contracting, Leadership, Team Building.
Who are Terry Hancock's colleagues?
Terry Hancock's colleagues are Alfio Nigro, Rafael Herrera, Cortez Burt, Ariadna Ayala, Regina Bucher, Jessie Reyes, Devan Wagner.
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