~Concept Inception to Grand Opening~Day-To-Day Operations~Team Building/Leadership~R&D/Experience Coordinator~Social Media Advertising~Community Outreach Coordinator~Franchise Coordinator

• Plan and manage associates responsible for performing service request investigation, incident resolution, application maintenance, and change management.• Analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity.• Develop associates through coaching, performance reviews, goal setting and career planning.• Manage challenging associate situations.• Work with clients daily to set expectations and improve the support experience.• Identify trends and develop solutions to mitigate issues and exceed client expectations.• Drive internal metrics and ensure Service Level Agreements are met each month.

• Facilitate and implement all solution specific project work between the client and Cerner.• Work directly with our Operations team to monitor client domain’s and ensure peak system performance.• Assisted in creating new associate training material/timeline for the solution.• Train new associates in relation to the Print Services and RRD solution.• Troubleshoot and resolve multiple software issues simultaneously.• Provide excellent customer service on a daily basis in high-stress situations.• Perform build work for all clients in relation to Printing and RRD.

• Promote a Closer Affiliation between property residents and staff members• Assist the General Manager in his/her daily activities to help achieve 100% occupancy• Setup and maintain turn board and inspection software across 14 properties nationwide• Oversee property file audits and maintenance requests• Construct and maintain staff scheduling on a monthly basis• Maintain firm communication with potential residents via email or phone• Uphold all policies, procedures, and regulations of the property

• Supervised a mowing and landscaping crew of six men to ensure customer satisfaction • Built strong relationships with clients and team members• Installed and maintained irrigation systems in both commercial and residential areas • Maintained equipment to improve productivity• Positively influenced crew morale and exemplify an attitude of cooperation

• Supervised day to day operation of the business • Oversaw Marketing and Sales functions of approximately $2,500 daily • Reduced and maintained Labor Cost by 4% • Reduced and maintained Cost of Goods Sold by 6% • Built and maintained firm communication between management and employees • Counted and ordered proper inventory weekly• Cleaned and maintained equipment to maximize productivity