I am an accomplished operations professional with a robust track record in project and program management, specializing in driving transformation within IT services and operational realms. I consistently surpass performance targets, driving organizational change through utilization of processes and tools. My distinctive strength lies in critical thinking, thriving in demanding environments, and skillfully balancing technical intricacies with practical realities. I serve as a bridge between senior management, delivery teams, customers, and suppliers, excelling in assembling and guiding cross-disciplinary teams, while crafting visionary strategies and plans amidst dynamic growth and change.