Oversee day-to-day operations of a successful and expanding pet services and supply company.

General Manager overseeing three locations including market strategy

• Marketing: Market the store and its products throughout the local community. Create new events and clinics to bring attention and new customer traffic to the store.• Retail Management: Responsible for managing employees which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training. • Inventory Management: Facilitate all inventory management reports, monthly P & L… Show more • Marketing: Market the store and its products throughout the local community. Create new events and clinics to bring attention and new customer traffic to the store.• Retail Management: Responsible for managing employees which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training. • Inventory Management: Facilitate all inventory management reports, monthly P & L statements, and payroll reports accurately and on time.• Visual Merchandising: Manage store merchandising and make decisions regarding store layout and displays, to enhance visual presentation of the store.• Revenue and Profitability: Increased revenue by 25% in the first 6 months that I arrived in New York City to take over this store location. Show less

Realize retail management and inventory control of $15 million in annual sales for all events. Manage and oversee annual revenue that went from $10 million to $15 million from 2006 to present. Met and exceeded revenue and profit plans that resulted in a 400% increase in Blackhawk jersey sales over the past four years. Shoulder accountability for a high-volume inventory - monitor financial performance, utilize markdowns, and generate monthly and year-end reports.Ensure proper staff… Show more Realize retail management and inventory control of $15 million in annual sales for all events. Manage and oversee annual revenue that went from $10 million to $15 million from 2006 to present. Met and exceeded revenue and profit plans that resulted in a 400% increase in Blackhawk jersey sales over the past four years. Shoulder accountability for a high-volume inventory - monitor financial performance, utilize markdowns, and generate monthly and year-end reports.Ensure proper staff management of over 75 union staff members for over 100 annual events including Bulls and Blackhawks games, concerts, and other productions within the 21,000 seat United Center, including hiring, training, promoting, counseling and termination.Develop and implement effective marketing plans, promotional programs and merchandising techniques to build brand and drive revenue. Execute strong purchasing decisions of officially licensed sports team related merchandise based on sales forecasts and trends in the marketHonored with the Managerial Levy Legend Award for the second quarter of 2010. Show less

Conducted hiring and management of a staff of 50 within retail operations.Provided sales and customer service training to staff that resulted in a 168% increase in sales over the previous year.Coordinated event planning for 70 annual events including Blue Jacket and Destroyers games, concerts, and events within Nationwide Arena.

Administered all hiring, scheduling and training of an eight member Box Office staff while monitoring all complimentary, mail order, credit card, and will-call ticket distribution.Ordered and designed all ticket stock for a 6,000-seat facility while recommending seating allocation and ticket inventory for each event.Prepared daily ticket sales, box office, and post-settlement reports, ensuring proper accounting of money and tickets throughout.Compiled and maintained customer list… Show more Administered all hiring, scheduling and training of an eight member Box Office staff while monitoring all complimentary, mail order, credit card, and will-call ticket distribution.Ordered and designed all ticket stock for a 6,000-seat facility while recommending seating allocation and ticket inventory for each event.Prepared daily ticket sales, box office, and post-settlement reports, ensuring proper accounting of money and tickets throughout.Compiled and maintained customer list used to implement and evaluate marketing efforts.Washington Capitals Hockey Club Washington D.C.Marketing Internship 2002Partnered with Game Operations to catalog game video archives for a software program used for marketing and web site enhancement.Coordinated the creation and distribution of game day event sheets to the Capitals organization and key MCI Arena personnel, and provided assistance during game promotions.Collaborated with Vice President of Marketing in providing recommendations on merchandise catalog layout. Show less