Terry Lyons Email & Phone Number

Lexington, Kentucky Area

Provide assistance and education to customers of CVS CareMark / SilverScript Insurance, a Medicare Part D Provider. Maintain member accounts in a secure manner that provides privacy and security while ensuring accurate service for all of the member needs. Coordinating benefits with pharmacies, Doctors offices and government agencies.

Routinely performed monitoring and general remote maintenance of thenetwork, including back-bone infrastructure, microwave networks, servers, Routers,VPN’s and WiMax and Expedience transceivers units. Additionally providedcoordination for on-site maintenance, remote vendors, specialists and emergencypersonnel. Occasionally provided in-depth remote troubleshooting of network wideissues and weather related emergency repairs affecting large portions of the servicearea. Upon request I additionally provided support in-house by supervising andcoordinating peer technicians for a given geographical portion of the service area, andfor additional non-specific research projects aimed at optimizing and improving workflow in house and the performance of segments of customer affecting network.

Duties included performing detailed surveys of existing wired and wirelesshospitality networks and their infrastructure. Evaluate the reliability of client networks inhigh demand / high usage networks. Provided detailed reports to enable DataNamicsto accurately bid for and propose upgrades to specified networking projectsand provide clients with accurate and easily understandable information to bothmanagement and engineers. Performed network installations and upgrades at clientsites, both existing as well as sites under construction, across the United States andCanada. Many installation and upgrades were performed in live environments in whichnetwork usage was critical during the upgrade / installation process.

Las Vegas, Nevada Area

providing technical support for hotel guests, who wereexperiencing a wide variety of issues with the provided hospitality internet access

North Las Vegas, Nv

Developed company standards and policies. Performed technical support andassistance to field clients. Reviewed and tested all solutions, devices and equipmentused internally and recommended to clients.

North Las Vegas, Nv

Served as the primary point of contact for Barth's Faux Studio. MaintainedAccounts receivable and accounts payable. Managed all inventory and sales.Performed additional clerical duties as needed.

North Las Vegas, Nv

Managed the deployment of all marketing venues such as direct phone sales,email, fax, and postal mail. Developed and coordinated efforts with the marketing andsales staff. Minor clerical and reception duties as needed

Las Vegas, Nevada Area

Assisted associates on technical support calls, providing information, guidance,and support for customers. Performed research on technical issues relating toadvanced technical support issues. Assisted with supervisory calibration andmonitoring of associates. Monitored call floor metrics and minor supervisory dutiesof the call floor. Handled associate escalated calls requiring advanced technical skill.Various other duties as assigned.

Education record

Certificate Of Competency In Computer Repair, Computer Installation And Repair Technology/Technician, A

Specialized in Network security fundamentals and implementation.