- Implement and manage an effective legal compliance program.- Develop and review company policies.- Advise management on the company’s compliance with laws and regulations through detailed reports.- Create and manage effective action plans in response to audit discoveries and compliance violations.- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.- Assess company operations to determine compliance risk.- Ensure all… Show more - Implement and manage an effective legal compliance program.- Develop and review company policies.- Advise management on the company’s compliance with laws and regulations through detailed reports.- Create and manage effective action plans in response to audit discoveries and compliance violations.- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.- Assess company operations to determine compliance risk.- Ensure all employees are educated on the latest regulations and processes.- Resolve employee concerns about legal compliance. Show less

Card Fraud Analyst• Investigates potential credit card fraud cases based on information received from the fraud detection system. • Analyzes several aspects of account history, to include payment and transaction history. • Contacts customers and merchants to obtain additional information regarding fraudulent charges. • Maintains accurate and complete documentation of all information necessary for the investigation.• Generate ad-hoc reports as required in a timely and accurate… Show more Card Fraud Analyst• Investigates potential credit card fraud cases based on information received from the fraud detection system. • Analyzes several aspects of account history, to include payment and transaction history. • Contacts customers and merchants to obtain additional information regarding fraudulent charges. • Maintains accurate and complete documentation of all information necessary for the investigation.• Generate ad-hoc reports as required in a timely and accurate manner• Responding to and challenging potential chargeback transactions, reporting and tracking dispute resolution• Processing debit/credit card, bank payment transactions in a timely manner in accordance with the company fraud/risk policyBusiness Analytics• Develops, maintains, and manages the bank’s business analytics systems, and collaborates with other managers to develop strategies for implementation of steps to improve profitability or efficiencies where appropriate. • Measures and reports on various cost centers, business functions, and cost/benefit assessments. • Serves as the primary liaison for business analytics studies and recommendations. • Serves on assigned committees where business analytics functions and recommendations may be utilized, particularly to enhance profitability and/or efficiency. • Analyzes, plans, and makes recommendations regarding various bank processes and functions. Show less

• Responsible for overall store sales totaling over 29 million per year• Responsible for providing Superior Customer Service while achieving sales and margin budgets by managing the growth and profitability of retail and specialty sales initiatives.• Maintains store according to company merchandising standards and store operations policies• Responsible for managing all Sales Specialists performance and work with employees to achieve individual and budgeted sales goals.• Ensures… Show more • Responsible for overall store sales totaling over 29 million per year• Responsible for providing Superior Customer Service while achieving sales and margin budgets by managing the growth and profitability of retail and specialty sales initiatives.• Maintains store according to company merchandising standards and store operations policies• Responsible for managing all Sales Specialists performance and work with employees to achieve individual and budgeted sales goals.• Ensures that all merchandise and operational activities take place on a consistent basis• Provides and ensures quick, responsive, friendly customer service Show less

• Supervise office staff• Develop and maintain customer relations• Achieve account gain through proven loan judgment and effective customer solicitation• Ensure compliance with state and federal lending regulations and Company policies• Ensure prompt completion of loan applications• Develop and direct branch personnel• Ensure compliance with company record-keeping procedures• Ensure reporting of branch figures to corporate office for accounting purpose

- Resolved and provided guidance to engineers for escalated technical issues- Participated in customer meetings for escalated issues to provide faster resolution- Prepared and delivered technical presentations and demonstrations to customers- Install team member, going to client sites for installation of software

- Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients- Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications- Presents a menu of recommended maintenance and additional services to every client- Ascertains the needs of clients, collecting information necessary for service or… Show more - Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients- Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications- Presents a menu of recommended maintenance and additional services to every client- Ascertains the needs of clients, collecting information necessary for service or repair diagnosis- Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs- Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service- Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation- Forwards repair or service estimate changes to client following technician's diagnosis- Sells and manages extended warranties and complete required documentation- Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Show less