Terry Platt Email and Phone Number

Firmware development on an autonomous underwater vehicle.

• Secured position as subject matter expert on many company devices, including lottery printers, smart cards, and bill acceptors.• Diagnosed and expeditiously corrected dozens of significant global printing and device problems with minimal information, collaborating with other device vendors to reduce equipment failures and to prevent penalties for potential lost sales.• Deduced third-party wireless display failures, instructing vendor in how to fix them.• Fixed nine significant problems in three drivers, avoiding thousands of dollars in service costs.• Designed and developed driver for new printer, including Bluetooth interface, and worked extensively with vendor to fix printer bugs, add functionality, optimize speed and print quality, and ensure remote firmware update process would be robust.• Developed software and procedures for multiple remote device fault logging in thousands of global terminals without significantly affecting performance.• Developed flexible Bluetooth-pairing application programming interface (API) supporting all pairing methods used by company devices.• Modified coin acceptor driver to no longer depend on separate configuration file, reducing manufacturing test time.• Created single test library for all new printers, providing all features needed for new device/driver qualification, production tests, and field service.• Developed drivers and single unified test library for four different bill acceptors from two different manufacturers to work interchangeably in self-service terminals. • Designed Java printer adaption layer that renders character-printing commands onto a ticket image so that the new printers and driver API can be used to replace worn out printers on older terminals as needed.• Authored and controlled all updates to new corporate standard printer API, modifying drivers to follow.• Specified and created API and driver for new contactless smart card reader and special customer-specific smart card.