Key technical responsibility for the management of direct reports across key business functions including; Customer Technical Leads, Release Managers, Server Support Technical Leads and Audit & Remediation engineers managing pre-emptive service on LAN (ASA/Checkpoint/Cisco Pix Firewalls, Windows Servers) and WAN (Alcatel, Juniper, Cisco Routers and Switches, Adva) network devices for key FTSE100 corporates. Key member supporting Project Kona within Vodafone ensuring seamless upgrade of services with minimal disruption to 15 high profile clients in portfolio.Conducted and documented Performance Reviews and audits as a part of onsite management activities, providing updates to Executive Management and key clients on performance against delivery targets.Completed risk assessments and business impact analysis to identify vulnerable areas within company's mission critical network solutions.Manager of Release Management Project Team, liaising with Project stakeholders throughout project and programme life cycles to ensure efficient and effective implementation of recommended vendor releases following Change Control procedures.

Providing support to various technical engineering teams for product change (End of Life, End of Service) and new product introductions related to supply chain activities.Reviewing Supplier Performance (risk, quality, delivery, cost) and communications to technical teams and Senior Management.Network Device scheduling and replenishment (internal & external).Negotiation of supplier agreements, contracts and performance review against SLAs.

Day Support Manager for IP& Data Technical 2nd line Core and Customer engineers within the Global Network Operations Centre.Responsible for Business Continuity Management plan for the operational team, including testing and compliance.Prime for any Customer Complaints process that required technical assessment and input.Technical Major Incident prime for all internal and customer MI’s.Manager of Technical Problem Management engineers.Following Incident Management escalation process in line with internal and external SLA's within ITIL Framework.Technical Review and input for Customer Service Improvement plans.Experience with chairing Customer presentations and Network Operations overview's for existing and new Customers.

Shift Engineer for Global ATM, Frame Relay, TDM, X.25, ISDN and IPenFR technologies at 2nd line within the Global Data Network Operations Centre.Worked in a team providing Data network support 24x7 providing Incident Management primarily, but incorporated aspects of Change Management support, Provisioning of new Customers services and Core Devices.Followed escalation process, to resolve Incidents within SLA.Involved in Service Improvement for Customers, long duration complex Incidents and mentoring of colleagues and peers.

Allocation of Provisioning Activity to EngineersUndertook a Trainee Engineering position on UK Data Platform consisting of Frame Relay, X.25, ISDN technologies.Provided supervised on call support to Field Engineering Services.