Terry Chappell Email & Phone Number

Ellicott City, Maryland, United States

• First point of contact for prospective buyers and sellers. Handle inbound inquires via phone and customer relationship software. E.g., Boomtown and Chime. With using this methodology, successfully process more than 50.
• Cultivate database of 6,500 daily using exceptional verbal communication and listening skills
• Overcome objections of prospective clients with providing prompt and courteous customer service
• Qualifying leads that fit within our business model ie home value, financial process and commitment to agent. Once qualified, schedule appointment to meet our expert agents (8-12 each week)
• Track and report metrics to leadership for accountability by using our CRM. All communication is documented. On average 400 calls, 4000 emails and 1,200 text messages weekly

Sykesville, MD

• Qualifying all market leads (30-60 a week) within one hour of receiving via phone conversation
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
• Maintain and update customer records, using our customer relationship software E.g., Salesforce and Corebridge
• Prepare sales contracts for orders and submit orders for processing using SalesForce
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products

Eldersburg, MD

• Organizes client work priorities to meet deadlines and manages expenses accordingly to allow Owners the ability to leave office and procure new business
• Responsible for quoting, ordering and invoicing clients for print and promotional items
• Managing the social media by scheduling posts for our client
• Proficient in QuickBooks to process accounts receivable and accounts payable
• Create and maintain databases of our clients along with sending monthly emails and invoices
• Accountable for contacting clients, receiving their ad approvals, and invoicing for My Carroll and My Howard Direct books

Owings Mills, Maryland

• Excel in dynamic environment. Regularly average 350 client phone calls per week, far exceeding company benchmarks in speed, accuracy, and volume
• Educated customers on their 401K accounts as well as navigation on the T. Rowe Price website which allowed them the ability to access their accounts
• Used advanced analytic methodologies to ensure all client issues were addressed, often stepping out of my comfort zone to find new methodologies, increasing output and lessening client wait times
• My contributions as a teammate led my department to exceed all monthly levels, while consistently earning top scores in all representative categories to include communication, active listening and astute problems solving

Eldersburg, MD 21784

• Organized and recruited new clients. Using keen listen skills enabled me to create the perfect package to manage customer satisfaction
• Managed day to day operations for a team of 30, to include quality control and daily scheduling
• Responsible for selection and training of new team members. When necessary, conduct field quality assurance checks making sure team members constantly exceed standards
• Created and maintained metrics for customer satisfaction surveys. With customers being the backbone of the business, creating data management tools ensured clients always had service beyond their expectations
• Sole Source of accounts receivables and consumables. Developed new strategies to increase profitability by decreasing the number of consumables used; as well as keeping impeccable accounting records

Eldersburg, MD 21784

• Responsible for all communications (digital and print) with a congregation of over 2000.
• Prepared newsletters monthly, emails weekly (Constant Contact) Facebook event posting weekly and Website Updates monthly using WordPress.
• Responsible for attending events (Services and Special Events) to capture images to use for publications with in the Church and community.

Eldersburg

• Promote our health club through membership sales, coordinate membership processing. Prepare and review operational reports and schedules to ensure 100% accuracy and efficiency. Prepared, analyzed, and budgeted staff.
• Responsible for hiring, training and performance of the team of instructors
• Maintained administration of 80+ classes per week including scheduling, promotions through e-marketing, Facebook, and in-house advertisement
• Coordinated and executed conference guidelines for the yearly conference events, such as accommodations and transportation of 15+ presenters, facilities, special requirements, designing the publication and marketing of.

Eldersburg, MD

• Coordinated services for conference events, such as accommodation and transportation for presenters, facilities, catering, signage, displays, special needs requirements, printing and event security.
• Promoted conferences with on-site marketing, including meetings with professional and trade associations, and developing and producing brochures.
• Maintained all pertinent records of event aspects, including financial statements.
• Registration and orientation of all event participants.
• Hired, trained, and supervised volunteers and support staff required for conferences.

Manage all computer/printer/network orders to our outside Major Accounts.

Associate Of Science (A.S.), Administrative Assistant And Secretarial Science, General

Activities and Societies: Played Basketball on a scholarshipWent to college on a Basketball and Catholic Scholarship!

Diploma, Administrative Assistant And Secretarial Science, General