Terry Coggins Email & Phone Number

London, GB

Leading multiple phases of a large program of work.Engaging end users in business acceptance testing

• The main objective whilst working within the project UAT Team is to work closely with business representatives to gather testable requirements, and business processes. Once the information has been gained, it enables.
• Write end to end business process based test scripts from business requirements
• Write Test Plan documentation outlining the approach to testing
• Write test completion reports and obtain sign-off
• Execute test… Show more The main objective whilst working within the project UAT Team is to work closely with business representatives to gather testable requirements, and business processes. Once the information has.
• Execute test scripts in accordance with the Test Plan

Within Digitallook, I was responsible for Testing the media team's development projects which ranged from both the CMC Markets and Digitallook's trading applications, to weekly internet releases. During my time with Digitallook I instigated a number of process changes from creating a set standard of testing deliverable to creating Test team commitments. I.

I adapted to a number of new methodologies, Extracting testable requirements from Business and Technical specifications and creating appropriate test documentation. I was the main Tester responsible for the Open Plan and Internet applications. I also tested ATM's and the main branch applications.I managed a number of projects and ensured that time scales.

Tested a number of applications for the Woolwich OpenPlan range which were TSS (Integrated DeskTop), IVR, Internet & Intranet applications, WAP & IDTV, as one of the only permanent staff on the team, I was required to assist with the role out of the Integrated DeskTop, which involved overnight working, and assisting agents with the new functionality.

Clearing centre - Processing cheques, mandate queries, copy cheque requests, balancingcorporate cheques, balancing and clearing Bank Giro Credits, incoming BACS transfers and request for traces and refunds.

• Senior Advisor - Dealing with customer calls, main contact for stats on teams and individual agent’s performance. Setting up new call centre, training and providing feedback to agents, and team leaders, dealing with.
• Administration Assistant - Dealing with written and telephone complaints, requests for information, processing mandates, dealing with requests for copy mandates, Processing cheques