Terry Diaz Email and Phone Number

Soluto Supervisor, developing employees to improve behaviors having effect on performance. Created partnership with peers, leaders, and individuals within other departments of our organization to create effective practices, and create positive changes. Displayed high level of performance by building a cohesive culture, managing, coaching, and engaging teams. Demonstrated experience in partnering on complex projects and meeting deliverables within required timeframes. Coached and influenced staff to deliver service excellence to strengthen our client relationships. As well as, successfully launched sales within the new client. Mentored new internal promotions. Skilled in leading call and messaging teams. Exceeded key metrics in customer service, technical suupport, and sales skills.

As the assistant coordinator of an extended campus of South Mountain Community College, I am responsible for numerous task on the site. I have to organize and schedule classes, programs, and meetings for community organizations. This include the days, times and placement of these events in 12 rooms which occur multiple times throughout the week. In order to keep the events organized, I construct excel spreadsheets displaying the rooms and the activities that are occurring in them during specific time. In addition, I am also in charge of maintaining the facilities at the offsite. This includes keeping the rooms clean, utilities functional, and technological trouble shooting. I also maintain multiple renting accounts from organizations that rent facilities from a monthly to weekly basis.