Terry Duffy Email and Phone Number

I am responsible for all aspects of Acas operational delivery in the North West as well as for effective stakeholder engagement. This involves the delivery of the Area business plan and its outputs and for the successful management of the Area Budget. The main areas of accountability are to:• Lead corporate change initiatives in respect of both customer facing and support functions within the Area and take a lead in promoting staff engagement to deliver effective change .• Be… Show more I am responsible for all aspects of Acas operational delivery in the North West as well as for effective stakeholder engagement. This involves the delivery of the Area business plan and its outputs and for the successful management of the Area Budget. The main areas of accountability are to:• Lead corporate change initiatives in respect of both customer facing and support functions within the Area and take a lead in promoting staff engagement to deliver effective change .• Be responsible for the efficient and effective delivery of Acas operational services. This includes the delivery of products and services to corporate quality and performance standards and the achievement of income and expenditure targets• Ensure that corporate policies and procedures in the areas of operations, finance, human resources, equality and diversity, risk management and corporate governance are applied and adhered to within the Area. • Undertake effective representational and influencing activities with key stakeholders and customers.• Lead and manage a team of staff undertaking work to improve organisations and working life through the provision of advisory and training services; and dispute resolution. This would include personal involvement in and oversight of significant assignments.• Provide leadership for local managers responsible for delivering a quality service to customers across all of the Delivery Business areas and also lead development of the business. Show less