Terry Ingram

Terry Ingram Email and Phone Number

Account Delivery Manager at ARNOTT'S BISCUITS AUSTRALIA @ ARNOTT'S BISCUITS AUSTRALIA
london, london, united kingdom
Terry Ingram's Location
Sydney, New South Wales, Australia, Australia
Terry Ingram's Contact Details

Terry Ingram personal email

n/a
About Terry Ingram

A versatile manager with a wealth and diversity of experience in IT operations, systems design & development, client / vendor / contract / project / program / portfolio / team management across a variety of sectors including financial services, telecommunications, manufacturing, multi-media, defence, energy and transport. Worked extensively in outsourcing service providers leveraging global experience to effectively manage teams at off-shore for cost effective service delivery. A strategic thinker with a solid commercial grounding and a strong business focus coupled with a sound technical knowledge to assist decisions. Possesses excellent oral and written communication skills and an outgoing personality. An energetic & enthusiastic approach that fosters a happy, productive team environment and facilitates development of team members. A strongly self-motivated professional who exhibits a systematic and detailed approach to achieving quality outcomes.Specialties: Offshoring, Program/Portfolio Management, Service Delivery, IT Service establishment, complex M&A programs, and management of multi-cultural teams.

Terry Ingram's Current Company Details
ARNOTT'S BISCUITS AUSTRALIA

Arnott'S Biscuits Australia

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Account Delivery Manager at ARNOTT'S BISCUITS AUSTRALIA
london, london, united kingdom
Employees:
66
Terry Ingram Work Experience Details
  • Arnott'S Biscuits Australia
    Mphasis Account Delivery Manager
    Arnott'S Biscuits Australia Jul 2021 - Present
    Sydney, New South Wales, Australia
    I head up an Indian-based team providing an outsourced, SLA-driven Managed Service for Arnott's across their Service Desk, Infrastructure, Security and Application footprint.
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  • Arnott'S Biscuits Australia
    Mphasis Program Delivery Manager
    Arnott'S Biscuits Australia Dec 2019 - Jun 2021
    Sydney, New South Wales, Australia
    Heading the IT carve-out of Arnott's Biscuits from Campbell's Soups due to divestiture. Scope includes setting up Service Desk, Infrastructure & Security, and migrating Apps to the new, independent environment. The TSA Exit Date of Jun-21 was met successfully.
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  • Mphasis
    Senior Consultant
    Mphasis Jul 2019 - Nov 2019
    Brisbane, Queensland, Australia
    I was assisting with a sales bid to Arnott's Biscuits for the carve-out of their IT Systems from Campbell's Soups, who had sold them to KKR. We eventually won the bid, and I became Head of that Account.
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  • Abb
    Account Manager
    Abb May 2018 - Jun 2019
    Brisbane, Queensland, Australia
    I was overseeing formation of an Mphasis delivery team to service a series of Upgrades to ABB's EAM system (Ellipse) on behalf of DXC whao was acting for the ABB clients.
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  • Mphasis
    Account Manager
    Mphasis Dec 2016 - May 2018
    Brisbane, Australia
    Heading Mphasis team as part of HPE service delivery to Bank of Queensland client
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  • Mphasis
    Portfolio Delivery Manager
    Mphasis Nov 2012 - Nov 2016
    Melbourne, Australia
    Overseeing Portfolio of Billing programs for Telstra account.
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  • Capgemini
    Delivery Director
    Capgemini Jun 2011 - Oct 2012
    Melbourne, Australia
    Technology Head at SP-Ausnet DOMS project, with responsibility for a 15 month PowerOn Fusion implementation at SP-Ausnet. Project covers Business (Processes, Change Mgt, Training), Technology (Build, Environments, Data Migration, Reporting, Architecture), and Testing streams tasked with modifying the necessary processes and systems to maximise the benefit of this GE-owned Network and Outage Management platform.
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  • Mahindra Satyam
    Delivery Head - Nab A/C
    Mahindra Satyam Sep 2009 - Jul 2011
    Head of Service Delivery across all of MSat's activity at NAB. Includes core Banking application support and enhancement, testing services, virtualized desktop infrastructure service, plus assorted consultancies etc. Managed a team of 200+ with members spread across 3-4 geographic locations.
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  • Mahindra Satyam
    Delivery Head - Telstra Cs Portfolio
    Mahindra Satyam Oct 2008 - Aug 2009
    Moved into oversight of both Sensis and Telstra's CS portfolios. Was responsible for ensuring quality delivery of business critical systems across a team of ~100+ Associates, with ~70% located offshore.
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  • Satyam Computer Services Ltd
    Program Manager (Sensis)
    Satyam Computer Services Ltd Dec 2007 - Sep 2008
    Oversaw the establishment of Support and Enhancement services for Sensis' Trading Post brand, based on Intershop's Enfinity platform. Expanded Satyam's footprint into several other verticals within Sensis, plus established an Enterprise testing service.
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  • Satyam Computer Services Ltd
    Program Manager (Telstra)
    Satyam Computer Services Ltd May 2006 - Nov 2007
    Started as Program Manager overseeing delivery of all Projects in Satyam's Telstra Corporate Solutions Portfolio. Included oversight of Support and Project work in several Business Critical Enterprise systems overseen by Telstra's Enterprise Solution Centre.
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  • Convergys
    Commercial & Relationship Manager
    Convergys Jul 2004 - Apr 2006
    Headed up Convergys' on-site delivery arm for the Telstra Account. Convergys had 2 instances of its Wizard convergent billing system installed - at BigPond and FoxTel.
  • Trysoft Corporation
    Project Manager
    Trysoft Corporation Feb 2002 - May 2004
    Had various roles at key customer (Optus Outsourcing) site for majority of tenure, ending up heading this operation. Moved to a project to be launched in China but bird flu outbreak scuttled these plans and resulted in redundancy.
  • Integrated Medical Systems
    Operations Manager
    Integrated Medical Systems Jan 2001 - Nov 2001
    Headed up all technical aspects of this Medical Software development company and oversaw the re-development of their core product - a Pathology MIS. Drove the implementation of same in several sites in SE Asia (their main market).
  • Dialog Information Technology
    Consultant
    Dialog Information Technology Aug 1997 - Dec 2000
    I had varying roles whilst at Dialog, starting as Team Lead / PM for small projects, and culminating in heading up a significant team at a customer site (at QLD Main Roads).
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  • Apir
    Technical Director (& Co-Founder)
    Apir Sep 1993 - Jul 1997
    APIR provided identification services to the Financial Services industry. I designed the integrated coding system that is the core offering of this company, plus designed and implemented a suite of IT systems to administer this innovative service. Whilst APIR went belly up (due to being ahead of its time and no visionary venture capital available), the absence of the service made the industry realise how essential these company-agnostic codes had become. Subsequently, with strong support from industry associations, a new company (APIR Systems Ltd) purchased the IP and I assisted them develop and enhance this service. These codes are still in use across the Australian industry today; in fact, APIR codes are now Industry standards for unlisted financial products, Superannuation products, and all industry participants.
  • Raaf
    Engineering Officer
    Raaf Jan 1973 - Mar 1984
    My first job from school. I attended Tertiary education with the RAAF at RMIT (now a University) from 1973-75, based at RAAF Frognall in Mont Albert, Melbourne. I completed my Engineering qualification, obtained my commission and served at:1. RAAF Base Richmond (1976-78) - OIC of a 60 person depot level maintenance team working on repairing assorted aircraft instruments. This site had one of only 2 laminar-flow "Clean"rooms in Australia at the time.2. RAAF Richmond (1978-80) - on-site lead managing prototype implementation of CAMM 1 into 486Sqn. This involved being link between programmers in Canberra & the front-line users of this new concept system.3. Dept of Defence, Canberra (1980-84) - moved into the programming team for CAMM and ended up heading this significant development and support team. Oversaw RAAF-wide implementation of this system and travelled widely managing the team introducing it to all RAAF bases.
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Terry Ingram Skills

Offshoring Management Program Management Vendor Management System Testing Pre Sales Sdlc Project Planning Sql Operations Management Scrum Global Delivery Business Requirements Thought Leadership Project Delivery Service Delivery Solution Architecture Process Engineering Team Management Change Management Business Analysis It Strategy Outsourcing Business Process Requirements Analysis Itil Testing Software Project Management Telecommunications Integration Business Intelligence Enterprise Software Pmo Pmp Stakeholder Management Project Management Office Software Development Life Cycle Project Management

Terry Ingram Education Details

Frequently Asked Questions about Terry Ingram

What company does Terry Ingram work for?

Terry Ingram works for Arnott's Biscuits Australia

What is Terry Ingram's role at the current company?

Terry Ingram's current role is Account Delivery Manager at ARNOTT'S BISCUITS AUSTRALIA.

What is Terry Ingram's email address?

Terry Ingram's email address is te****@****ond.com

What schools did Terry Ingram attend?

Terry Ingram attended Harvard Business School Publishing And U21, University Of Canberra, Rmit University, Southport State High School.

What are some of Terry Ingram's interests?

Terry Ingram has interest in Environment.

What skills is Terry Ingram known for?

Terry Ingram has skills like Offshoring, Management, Program Management, Vendor Management, System Testing, Pre Sales, Sdlc, Project Planning, Sql, Operations Management, Scrum, Global Delivery.

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