Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.Reworked new-hire orientation program to include HR information and company resources.Helped create a Managers Guide for policies and procedures for Spherion employees on site at Cisco.Successfully conducted a project to determine the proper exempt or… Show more Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.Reworked new-hire orientation program to include HR information and company resources.Helped create a Managers Guide for policies and procedures for Spherion employees on site at Cisco.Successfully conducted a project to determine the proper exempt or non-exempt status for all of our employees, worked with legal to create a formal notice to each employee for any changes that were made also created with the help of legal and the benefits Supervisor a formal notice as to any benefits changes, and coordinated proper time to launch the new status to the employees. Worked with payroll and IT teams to properly setup the employees in PeopleSoft, this was a new process.Developed reference guides and processes for setting up new hires into PeopleSoft. Setup and tracked all exit interviews for all terminated employees.Onsite Manager Backup: assisted in completion of duties while the Director was offsite or out of the office.Provide payroll support, entered employees hours into PeopleSoft database. Posted payroll, and took care of any payroll adjustments, payroll audits, and ran payroll reports.Handle invoice adjustments as needed.Provide support as well as being point of contact for unemployment and disability claim information/confirmation.Effectively managed all benefits escalation and researched the appropriate contact.Provided effective recruiting process for client when needed.Provide PeopleSoft HR database support Training plan administrator: also provided support to BVAC & Skill Soft online training tool, and tech issues and escalation process.Setup Livelink web team work space as well as Livelink administrator. Show less

 Extensive background in HR Manager Affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in developing and writing personnel manuals, corporate onsite team policies, and management reports. HR SKILLS FMLA/ADA/EEO/WC HR Policies & Procedures Staff Recruitment &… Show more  Extensive background in HR Manager Affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in developing and writing personnel manuals, corporate onsite team policies, and management reports. HR SKILLS FMLA/ADA/EEO/WC HR Policies & Procedures Staff Recruitment & Retention Employee Relations  Benefits Administration HR Program/Project Management Orientation & On-Boarding Training & Development  Performance Management Organizational Development Show less

Spherion (Contract with Cisco Systems Inc San Jose, CA2004 - PresentHR Manager Coordinated sponsorship of H1B Visa with Corporate Human Resources and Legal, also had employees with Student visas J-1 and F-1 that had work authorization cards (EAD). Effectively edited and co-wrote and maintained the Policy and Procedure Guide for our employee’s. Worked with senior management to create HR policies and procedures; recruit employees; developed orientation program… Show more Spherion (Contract with Cisco Systems Inc San Jose, CA2004 - PresentHR Manager Coordinated sponsorship of H1B Visa with Corporate Human Resources and Legal, also had employees with Student visas J-1 and F-1 that had work authorization cards (EAD). Effectively edited and co-wrote and maintained the Policy and Procedure Guide for our employee’s. Worked with senior management to create HR policies and procedures; recruit employees; developed orientation program. Manage leave-of-absence programs and personnel records; helped with benefits enrollment and programs; handle HR Manager Workplace issues.  Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Reworked new-hire orientation program to include HR information and company resources. Helped create a Managers Guide for policies and procedures for Spherion employees on site at Cisco. Successfully conducted a project to determine the proper exempt or non-exempt status for all of our employees, worked with legal to create a formal notice to each employee for any changes that were made also created with the help of legal and the benefits Supervisor a formal notice as to any benefits changes, and coordinated proper time to launch the new status to the employees. Worked with payroll and IT teams to properly setup the employees in PeopleSoft, this was a new process. Developed reference guides and processes for setting up new hires into PeopleSoft. Show less

. Provide Print and Graphics Marketing campaigns, and created collaterals. Increase Revenue by continually bringing in new clients. Provide ongoing technical knowledge and customer support for all clients. Effectively managed and resolved all customer complaints. Organized daily schedules for entire Business Development Team. Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

Coordinated all aspects of onsite/offsite Business Development events including meetings, workshops, annual conferences, and setup Open houses.Manage multiple major outsourced print projects for large trade shows, symposiums, sales conferences etc.Coordinated all aspects of onsite/offsite Business Development events including meetings, workshops and annual conferences.Prepared presentations utilizing Word, Excel and PowerPoint.Typed memos, reports, presentations, organization… Show more Coordinated all aspects of onsite/offsite Business Development events including meetings, workshops, annual conferences, and setup Open houses.Manage multiple major outsourced print projects for large trade shows, symposiums, sales conferences etc.Coordinated all aspects of onsite/offsite Business Development events including meetings, workshops and annual conferences.Prepared presentations utilizing Word, Excel and PowerPoint.Typed memos, reports, presentations, organization charts and meeting agendas utilizing Word, Excel and PowerPoint.Updated Intranet site with all organizational changes.Analyzed and cross-referenced multiple types of data to ensure consistency.Worked on team to redesign, relocate and setup new state-of-the-art copy center.Resolved all facilities issues such as security clearances, cleaning, heating, air conditioning, office space, etc.Assists with scheduling and managing of temporary workers.Provided wide variety of Print ready documents all formats and materials for Sun University and hundreds of Sun personnel. Organized and taught network training class for employees.Distributed score cards to the client and monitored the result and logged them. Setup team to review results and resolve any issues.Managed and resolved all customer complaints for the copy centers.Train all new employees on UNIX platform and Sun proprietary applicationsDeveloped position description including standard procedures for Customer Service RepresentativesProvide ongoing technical knowledge and customer support for all copy/print centers at Sun Microsystems.Interim manager for large copy center while providing simultaneous outsourcing leadership and support for another.Recovered approximately $10,000 from customer billing errors.Saved a $100,000 a month account by improving Payroll Processing (Friday and Monday) Show less

Monitored, maintained and performed troubleshooting of WAN routers (IPX, TCP/IP and AppleTalk) and remote access (ISDN and Analog) capabilities.Conducted analysis of utilization and latency.Opened trouble tickets with circuit vendors/service providers for down WAN nodes, long latency, CRC errors or other carrier based failures or problems. Performed WAN/LAN sniffer traces, re-booted Lotus Notes and Novell 4.1 services.Developed standard written procedures for internal WAN… Show more Monitored, maintained and performed troubleshooting of WAN routers (IPX, TCP/IP and AppleTalk) and remote access (ISDN and Analog) capabilities.Conducted analysis of utilization and latency.Opened trouble tickets with circuit vendors/service providers for down WAN nodes, long latency, CRC errors or other carrier based failures or problems. Performed WAN/LAN sniffer traces, re-booted Lotus Notes and Novell 4.1 services.Developed standard written procedures for internal WAN support activities.Provide second-tier support during off-peak hours. Show less

Provided ongoing and emergency hardware and software support to approximately 270 customer sites including retail storesIdentified, researched, and resolved 30-50% hardware and software problems, on a daily basis.Developed written processes for self-resolution for 250+ retail stores that decreased calls by 20% and improved satisfaction.Created and maintained a database of authorized banking institutions, and card-base files for retail store electronic payment system, reducing losses… Show more Provided ongoing and emergency hardware and software support to approximately 270 customer sites including retail storesIdentified, researched, and resolved 30-50% hardware and software problems, on a daily basis.Developed written processes for self-resolution for 250+ retail stores that decreased calls by 20% and improved satisfaction.Created and maintained a database of authorized banking institutions, and card-base files for retail store electronic payment system, reducing losses on credit card fraud.Formed an office scheduling process that improved efficiently and employee satisfaction.Provided all accounts payable for all shifts day and night.Executed all billing needs as well as balancing opening and closing books for the day.Provided all payroll needs, which included review timecards to make sure there were no discrepancies. Show less

Provided hardware and software support to 600 + branches.Identified and resolved 50% of banking issues (balancing, closing) via telephone support, which resulted in decrease of cost and service calls.