Terry M. Email & Phone Number

Minneapolis

Conduct a variety of tours including Academic-educational tours, Private corporate & group tours as well as public groups.

Minneapolis

Minneapolis

As the Executive Team Manager-I oversee Guest Experience representatives with different skilled positions throughout the US Bank Stadium. I excel in the ability to impact each guest experience by providing exceptional customer service and enhance the experience of our visiting guests at all major events at US Bank Stadium.

Greater Minneapolis-St. Paul Area

Donor Relationship Management: Stewarding current and prospective donors in expanding employee engagement and financial support of the work of the American Red Cross♦ Secured key relationships with corporations including Cargill, Regis, SuperValu, Ames Construction, Michael Foods, and Thiele Technologies♦ Expanded existing corporate, foundations and individual donor relationships resulting in a $600,000 portfolio♦ Disaster Action Team member-responding to local fires while addressing the needs of displaced families. What to Expect:I believe that integrity is the cornerstone of everything we do. As your Relationship Officer, I will demonstrate impeccable integrity, listen and understand your needs and expectations while valuing your time in order to develop a long and lasting relationship. My goal is to provide ways to engage your employees - keeping them safe at work and at home, while clearly explaining the benefits of our products and services.

Greater Minneapolis-St. Paul Area

Client Relationship Management during and after the sale of Safety Training packages to Fortune 500/Fortune 1000 corporations♦ Achieved $3.5M in sales within a 6-state region exceeding corporate goals and expectations♦ Secured contracts with Land-O-Lakes, Goodman Group, Piper Jaffrey, Quad Graphics, US Bank, American Girl and SuperValu♦ Implemented process improvement and quality assurance changes to create sustained behavior change shift in cultural norms♦ Managed, coached and trained a professional sales staff within Minnesota, Wisconsin, North and South Dakota, Montana and Idaho while managing team performance, budget administration and sales metrics. ♦ Certified Trainer - AID,Inc.®—a needs-focused selling system ♦ Trained as a Disaster Action Team res-ponder to local disasters / fires. What can you expect?I will recognize your strengths and develop your weaknesses. One-on-one connection is paramount and we will succeed by having weekly and monthly coaching sessions to discuss your needs both professionally and personally. We will contribute and hold each other accountable while at the same time recognize successes and address challenges. I have an open door policy where solutions, questions and dialogue are welcomed. I will create emotional stability, confidence and a desire to be successful as this is what I am passionate about. We will be confident, resilient and accept change as a normal part of doing business. My style of management can be summarized by a note I recently received from one of my team members:"I did want to share with you that you were a huge part in my staying with the organization as long as I did. I can honestly say you were one of the best manager’s I have experienced in my 50 years of life. Thank you for that!"Other Certifications include: Disaster Assessment | (ERV) Emergency Response Vehicle certification | Sheltering in Place | Case-Work | First/Aid/CPR/AED Instructor Certification | Psychological First Aid

Strategic Business Partner To American Red Cross, Canadian Red Cross

Spearheaded the management of $30M territory spanning all US states. Reported directly to Vice President of Sales & Client Services. Managed a team of professional Sales Consultants who provided localized service and consistently delivered high levels of performance at 780 Red Cross chapters ♦ Boosted base business revenues from $20M to $30M by improving internal processes and the implementation of business and consumer strategies ♦Changed the culture from mission driven to sales driven ♦Trained American Red Cross staff and executive level managers throughout the United States; sales training, customer service training, marketing and new product releases ♦Achieved 98.6% team quality rating by exceeding client expectations

Analyzed business operations in 14 state region and developed and implemented strategic sales/marketing plans while nurturing key relationships among all executive levels of the organization. ♦Moderated focus groups and trained/coached and mentored American Red Cross sales representatives in 14 state region. ♦Played a key role in generating over $250K in additional revenues by conducting more that 100 workplace seminars involving 1,000+ organizations to educate and communicate the value of American Red Cross community-based programs. ♦Conducted needs based analysis to improve internal processes and increase return on investment.