Terry Raper Email & Phone Number

Garner, NC, US

In collaboration with the Leadership Team and Human Reseources, providing leadership and representation for over 300 members across 11 national and international offices to promote a positive employee culture, support diverse employee and student experiences, and enable an inclusive workspace.

Generate student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process.

98% 12 month QA score. Member of the Pride ERG planning committee Consistently outperforming my peers in relation to ticket handling and average call time, all while keeping a quality assurance score above the 95% target.

Garner, North Carolina, United States

 Drove an Amazon-branded vehicle delivering 200 or more packages in a typical 8-10hr workday.  Maintained first-class customer service with Amazon customers.

 Developed best practices for improving overall timeliness and readiness for the production floor. Trained new employees on techniques focusing on quality improvements and increased performance.

Remote

 Coached a team of 20-25 agents to achieve top notch success in the areas of sales and customer service. Routinely trained each employee on new policies and procedures.  Chaired a Supervisor Crossover Program which supplied on-the-job training to improve each supervisor’s management skills.

Wilmington, North Carolina, United States

*Promoted to Reservations Supervisor with the same company* Coordinated the day-to-day activities of my branch, renting cars to customers while maintaining solid customer service and sales numbers. Maintained an 83% Customer Service score, ranking one of the highest in the Southeast division.

Bolivia, North Carolina, United States

 Answered 911 calls from the community while simultaneously dispatching law, EMS or Fire units as needed. Maintained my certification in Emergency Medical Dispatch, allowing me to provide basic life support measures until help could arrive. Frequently had to balance multiple tasks in a stressful environment and did this with great success.