Terry Wade Email & Phone Number

Cambridge, Massachusetts, United States

- Drive creation of business continuity plans and testing of the disaster recovery plans for IBM's Automation Software group.- Training of the Product's BCP Focals in IBM’s business continuity tools to ensure planning and testing can easily be managed by the Business Continuity Team.- Collaborate with over 30 product groups across development and support.

Boston, Massachusetts

- Responsible for maintaining the Service Console instance for the SevOne Support Team- Data analysis and dashboard/reporting around key support metrics, in order to give Leadership Team visibility- Collaborated with Global Support Leadership team to create and implement the Customer Success Manager Program- Work to enhance our customer community with key.

Waltham, MA

Manage the renewals sales pipelineIncreased Renewal Rate by 15% per Quarter closing $3M plus in renewal sales per quarter.Maintained and built relationships with our Channel Partners Collaborated with reseller-partners and sales teams to create customized quotes for renewalsChair bi-weekly meetings tracking renewal prospects and churn rateBuilt out.

Westwood, MA

• I was responsible for managing the Sales Operations of the America’s region in a global organization. My team consisted of 2 Analysts, and I partnered with 40 Sales Reps, as well as VARs in Canada and South America. My.

Beverly, Massachusetts

• Managed 10 Analysts in the Sales Operations Department for Regional Accounts; indirectly managed 40 sales reps.
• Lead in streamlining workflow between Sales and other departments, so that “Lean” processes
• Implemented process to monitor sales reps and ensure the proper use of the CRM tool.
• Created dynamic reporting using Business Intelligence.
• Presented sales data at Executive Team meetings monthly and M-Team Meetings Bi-Weekly
• Implemented order processing guidelines

Cambridge, MA

• Managed and supervised a staff of 18 Analysts in the Operations/Professional Services Department, working with C-Level Team to develop the company based on market trends.
• Used SQL and basic Ruby to run queries against our databases to insure our data was accurate and populated correctly in our system.
• Lead in streamlining the hiring process and HR process within the company.
• Created an infrastructure within the company to enable operation team to collaborate with the client managers to ensure that clients’ needs are being met.
• Created and managed the implementation process of new clients for our proprietary merchandising software. Streamlined the launch process of client’s solution from 120 days to 60 days.
• Supervised and managed all aspects of client needs, from creative designs to day-to-day business needs.

Cambridge, MA

• Created a strong and streamline workflow process for the company’s largest account.
• Trained a team of analysts and managed their workload as well as daily responsibilities.
• Worked directly with senior management of the client to build a more efficient and robust business relationship.
• Doubled the accounts revenue from $2 million to upwards of $6 million.
• Managed and maintained National Marketing Campaign for my client using one of the company’s proprietary software to ensure that the execution and completion for a satisfactory ROI.
• Presented to client’s senior management on best practices and improvements on workflow and implemented those practices at the company.

• Worked cooperatively with the Outside-Sales team as well as inter-departmentally to track and develop our business.
• Track national promotions using the CRM tool Seibel On-Demand.
• Help maintain account records within both the CRM system and our internal SQL database.
• Work with distributors to obtain and properly format their data.csv files, so that it can be loaded into the internal sales system.
• Create PowerPoint presentations for Petco, Pet Valu, Pet Supplies Plus, and other smaller independent accounts by using the internal sales data as well as POS data.
• Set up the Plan-o-gram database at our company by using ProSpace plan-o-gram software.

• Customers: Stop & Shop, Big Y, Price Chopper, Bozzuto’s IncorporatedClients: White Wave Foods, Welch’s, and Minute Maid
• Worked cooperatively with Acosta Clients and Customers to help develop and manage the Categories that Acosta is a player in at the accounts.
• Pulled and analyzed syndicated data from AC Nielsen and IRI, as well as information from Ad-view to put together presentations for Planning Sessions, Business Reviews, and New Item Presentations.
• Created Presentations and presented them to Category Managers during meetings between our Clients and Stop & Shop.
• Performed Post Promotion Analysis and Sku Rankings to assist the Customer Managers in their meetings with the Clients when issues would arise with their products.

• Customers: Stop & Shop, Dairy and Main Meals Categories
• Worked independently offsite at Stop & Shop Headquarters with Category Managers and Buyers to ensure that plan-o-grams were maintained properly.
• Created and placed new Items, plan-o-grams, tracked shipping, and managed the main meals desk, which consists of 22 categories.
• Worked in-store setting up test sets and supervised section resets for the subcategories under Main Meals.
• Worked with Acosta sales-staff to ensure that our products were placed and allocated the space that was negotiated in order to maximize sales.

• Stop & Shop Team
• Supported team of 13 in managing largest account in business center, including coordinating travel and organizing regional events with more than 100 attendees and budgets of up to $25,000.
• Analyzed data for delivery volume profit margins and compiled results in Excel spreadsheet to track figures for multimillion-dollar accounts, facilitating team effort to maintain profitable volume growth.
• Created new-item presentations, using Nielsen information to identify fluctuations in usage of product.
• Presented sales information to executive-level management, incorporating marketing team's key selling points and projecting volume numbers for six months.
• Tracked distribution activities to ensure products were being displayed and recommended product additions/deletions; reviewed advertisements to verify items were featured when scheduled.