Managed enterprise software deployment and integration projects for financial industry clients such as banks, credit unions and payment processors.

• Project management: Performed technical analysis for & assisted with integration of subsidiary w/ 5k+ endpoints into existing security infrastructure; Implemented automated program of access rights management for 300+ C level executives utilizing SailPoint. • Implemented tasks for systems and network security technologies affecting 150k endpoints; planned and executed testing plans; coordinated and prepared reporting of data security events and incidents. • Managed change requests and implementation tasks for system and network security alterations and performed complex configuration changes to meet business and information security requirements. • Prepared written communications, reports and technical writing to ensure smooth operations. • Managed proof of concept projects, collaborated with vendors & teammates to evaluate products for suitability to Endpoint Security mission.

• Oversaw software configurations and updates for 150k systems across all departments and multiple subsidiaries. • Reduced security risks through enhancing protocols, automation, and ensuring adherence to regulations.• Reviewed violations of computer security procedures and developed mitigation plans.• Used McAfee ePolicy Orchestrator SIEM (Security Information and Event Management) to manage endpoints, perform upgrades, push updated policies, migrate endpoints to new servers, etc.• Analyzed data for use in creation or modification of white-list (Solidcore) rule sets for executables.

Administer, deploy, remove, and maintained infrastructure of 200+ Linux servers hosted in Amazon Web Services, and running the SingleComm proprietary (SaaS) software. Adapted AWS deployments and structure according to changing needs. Including areas such as EC2, VPC’s, Security Groups, AutoScaling, RDS, Route53, etc. Scripting in Bash, Ansible, and AWS CLI. Building of automations in ZenDesk. Technical writing – Create documentation for internal and/or client use.Client Technical Liason – Lead contact on client facing issues. Communicate with client to gather information, Write SQL queries to triage/diagnose call issues, set priority levels and assign to teams.DevOps team lead – Informally took on this role, provided guidance to new or Jr. members of devops team, assigned tickets according to their duties or abilities, and assisted where needed.

During my contract at Lucy I was responsible for monitoring and maintaining the health of mission critical Point Of Sale (POS) systems and related equipment and services. This included managing and scheduling vendors for on-site and remote service calls, and coordinating multiple vendors per issue when necessary. Planning and executing upgrades and repairs to existing equipment required me to manage requisitions, shipping, and scheduling for those deployments. By identifying potential problems in advance and scheduling upgrades or replacements I was able to avoid potential equipment failures. I would also monitor locations after service was performed and follow up with each locations management to assure all issues were resolved. To further these goals and duties I instituted automated reporting from vendors to give me greater visibility into new and ongoing issues. This allowed me to receive daily notice when a retail location reported a new problem, and track progress so that I could effectively manage vendors toward a resolution. I also initiated and helped to develop an internal issue tracker for better management and easier collaboration with team mates. Through my efforts we were able to upgrade or repair POS systems in retail locations throughout Lucy's network and reduce Lucy's backlog of problem resolution to zero.

Systems Administrator for the San Francisco office. I had many responsibilities such as maintaining, trouble shooting and upgrading all systems from desktops to our XenServer cluster, Active Directory system and much more. Administered network hardware. ie: Astaro 220 Firewalls, Cisco SG200 & 2816 switches, Juniper EX2200, etc. I also interfaced with vendors, negotiated contracts for new services, negotiated for improved rates and deals on existing services. I worked directly with everyone in the company, including the CEO and other top level executives to keep things running smoothly and everyone happy. I took the lead on several projects including one to upgrade the company VoIP system, negotiating contract changes and other key elements. On another I evaluated the network for points of failure, worked with team members to develop solutions such as a system of Powershell scripts to execute graceful shutdown of free version of Xen cluster and it’s guests during power failure. HA features were not available in the free version the company was using.

At Judd Law Group I was responsible for the dual roles of office manager and technology manager for a small law firm in San Francisco which specializes in complex litigation involving e-discovery. I enjoyed my work here and learned many things which valuable in later positions. I also enjoyed the people I worked with, specifically Jeff Judd and his wife Colleen Prince, I found them to be easy to work with, pleasant and helpful as well as generous.

As a self employed IT services provider I had many responsibilities in providing my various clients with literally all of their technology related needs. At times I would dispatch other trusted and vetted IT professionals who were well known to me to provide for my clients. I specialized in small professional firms such as lawyers, doctors, CPA's, etc. and built a successful business by word of mouth as clients would recommend me to their colleagues.

Administration and support of corporate IT systems in SF, CA. and NY offices.

Administer VMware ESXserver, Windows 2000 domain, Exchange email, Sonic Wall firewall and VPN router, Great Plains, Voice over IP, SQL and MySQL, eTrust Virus and threat management, Retrospect Backup.