Todd Sanders Email & Phone Number

Greater Chicago Area

>Successfully trained over one–hundred new hires on health, wellness. welfare and related benefit plans>Responsible for the daily activities and supervision of a team of 10-15 supporting established book of business>Effectively manage and monitor daily workflow and reporting to ensure business objectives are maintained and accurately reported and ensure resources are aligned appropriately across function and service center>Responsible for the quality, efficiency and effectiveness of own team adhering to department metrics>Visible and available to staff to answers questions, monitor calls and provide ongoing and immediate feedback>Identify and resolve routine problems. Sets priorities for and coaches team to meet company and departmental goals>Develop, motivates, evaluates and coach staff on work procedures, proper call handling and teamwork to deliver excellent customer service>Establish clear vision aligned with company values and motivate others to balance customer needs and business success

Skokie Illinois

> Improved the client experience through consultation with Product Developers regarding enhancement suggestions> Served as a client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met> Developed strategies and plans to ensure projects are completed with efficiency and on time> Partnered with Support Team, clients and local in-country payroll partners to organize and facilitate client implementations > Scheduled and facilitated training sessions on payroll processing platform

Arlington Heights Illinois

> Positive, creative manager of 12-15 Client Trainers and Training Administrators, committed to developing and maintaining the highest of quality standards> Improved client experience and efficiency for training staff through strategic selection of new, updated training hardware for department> Recognized for saving potential lost clients by communicating with confidence our ability to solve and troubleshoot their issues. Worked closely with Founder and VP of Operations, utilizing effective relationship building skills to enrich client engagement and retention > Identified and spearheaded initiative to implement multi-client group training in lieu of individual sessions increasing efficiency of high volume training department> Active member of the Learning & Development Leadership Council designed to bridge the gap between the varied training areas to provide a cohesive experience for all audiences> Provided ongoing support and coaching for employees on a consistent basis by providing clear and detailed feedback regarding performance accomplishments and improvements

Arlington Heights Illinois

> Training Team Lead, September 2007 – March 2013> Facilitated Train-the-Trainer sessions in over 15 different classes to ensure the highest quality training standards demonstrating exceptional communication skills and ability to deliver engaging and interactive content> Represented the Client Training team during Knowledge Transfer sessions with Product Development specialists and acquainted staff and clients with upcoming enhancements to our product lines> Subject matter expert in a variety of Paylocity solutions that focus on Payroll, Human Resource Management, Self Service Tools, Onboarding, Affordable Care Act and Analytics> Conducted virtual and classroom training on most Paylocity products for all clients

> Delivered a high level of customer service to clients by handing incoming inquiries regarding our cloud-based Payroll & HR Software and customer service skills> Provided support by using WebEx to assist clients using a webinar format> Mentored numerous employees

Provide outstanding customer service to assist customers at first point of contact by providing accurate and thorough flight information.

Responsible for managing client relationship, training, motivating staff and front line associates. Successfully managed the day-to-day operations of the division and its performance expectations in relation to overall service objectives.

Managed day-to-day operations of client walk-in facility. Worked closely with senior management to develop effective sales promotions and marketing strategies to increase existing shareholder and perspective client awareness

Managed operation of inbound call center representing $8 billion in annual total investment sales. Analyzed and forecasted sales and staffing needs utilizing AT&T Call Management System and Tele-center System.