Operations Analyst Ii
Current• Revised existing processes to enhance efficiency, achieving an average time savings of 60%• Trained others on payroll specific standard operational processes annually• Conducted reviews and updates of SOP documentation to maintain relevance and accuracy• Managed one-time and year-end projects for multiple clients simultaneously• Main point of contact for both vendors and clients, facilitating time-sensitive requests• Processed ad-hoc audits to ensure account accuracy and compliance with company requirements• Ensured high-quality service by directing tasks to the best equipped teams