Teshager Sahelu Email & Phone Number

Renton, Wa, Us

Seattle, Washington, United States

• Managing multiple projects that range from small to large• Coordinating with stakeholders to identify issues and meeting business needs• Documenting new process and updating current process• Providing solutions to high priority problems and/or triaging to appropriate teams • Updating leadership teams in bi-weekly meetings to bring visibility of current ITS changes/updates• Working with vendors on providing new technology or finding solutions for current issues

United States

• Second level of technical support assisting with identifying and resolving software/hardware related issues• Assisting onboarded users with new hardware setup and deployment• Aiding existing users with transferring/configuring replacement hardware • Troubleshooting network connectivity reported at buildings or cubicles • Actively managing incoming and assigned tickets daily and ensuring priority tickets are actioned on in a timely manner• Detailed documentation of steps taken on assigned tickets• Work with other teams on escalations or assisting with finding solutions

Seattle, Washington, United States

• First level of technical support assisting a wide arrange of clients by delivering solutions for hardware or software related technical issues.• Actively managing and completing scheduled support tickets varying in difficulty in accordance with SLA• Identifying and escalating higher prior issues to the appropriate resource to ensure a concise and speedy resolution• Utilizing all available resources to assist clients on including documentation, configurations, previous tickets, and colleagues • Ability to multitask non client facing tickets, answering incoming support calls, and managing scheduled tickets • Clear and concise documentation on steps taken to resolve issues• Experience in working with vendors to reach various resolutions • Configured a wide variety of workstation builds for multiple clients according to documentations • Field service experience assisting clients with replacing hardware, setting up network printers, network documentation, installing Datto devices, and troubleshooting various hardware issues

Information Technology, 4.0

Associate Of Science - As, Computer Science