Tammy Simmons Email & Phone Number

Peachtree City, Georgia, United States

Cooper Lighting provides lighting, LED, and control solutions to commercial, industrial, residential, retail, and utility markets. As of March 2020, it is a business unit of Signify, a world leader in lighting.– Assist in planning gatherings for 500 guests per month held at the SOURCE. Maintain the SOURCE event calendar including scheduling and coordinating lodging, transportation, and catering needs for customer group visits, meetings, lighting and controls education classes, and tours of the facility.– Interact with customers, visitors, and employees who visit, call, and email the SOURCE.– Manage vendor accounts, receivables, and payables through SAP; assist with reporting, reclassing, and purchasing for the SOURCE, bookkeeping, and producing month-end reports.– Manage budget tracking process and vendor set-up; processing, coding, and routing of invoices for payment; provide monthly and quarterly spending summaries.– Order promotional items.

Peachtree City, Georgia, United States

– Strategically managed and implemented trade show and event marketing programs for the Lighting Division. Partnered with sales and marketing to plan, develop, execute, measure, and improve strategic annual tradeshow plan and supported additional corporate employee events. – Led planning, development, and supporting budget allocation for annual tradeshow calendar, working across multiple and varied lines of business, product lines, and channels of distribution. Managed processes from initiation through post-show analysis to ensure successful execution, while maximizing ROI.– Annually participated in three Tier 1 shows (IBS and LightFair), four Tier 2 shows, and 40+ Tier 3 regional shows. Provided oversight and administration for Tier 3 regional show online ordering and management system. Ensured regional offices in Denver, Chicago, and California were using current products, branding, and messaging. – Managed budget tracking process and vendor set-up; processed, coded, and routed invoices for payment; provided monthly and quarterly spending summaries; and tracked and logged purchasing card (P-Card) department expenses for director’s approval and expense reporting.

Peachtree City, Georgia

– Managed collections with some of Eaton’s largest customers including Amazon, Grainger, Home Depot, Lowes, Menard’s, and Walmart. Most were “portal accounts” with a B2B EDI system. monthly portfolio averaged $87M in the USA and $9M in Canada. – Made collection calls to collect receivables and keep customer accounts current.– Investigated and resolved problems (duplicates, incorrect shipments, pricing errors, etc.) that for any reason was a factor in a customer not paying an invoice within selling terms.– Maintained accurate credit and collections files and collections notes.– Managed letters of credit process to ensure prompt payment.– Put past due accounts on “hold” so no other orders will be released.– Minimized bad debt risk.– Developed and maintained positive working relationships with all customers within assigned A/R portfolio.– Prioritized customer calls and/or discrepancies to be resolved.– Followed-up on previous collections efforts to ensure payments were received based on the agreed terms.– Recorded detailed notes of all activity related to customer accounts.– Kept management informed of all potential credit risks discovered during collections process.– Interacted with plant and sales personnel to obtain necessary information regarding collect balances.– Recommended accounts for write-off, bad-debt reserve, or payment plans.

Marietta, Georgia

Focus Receivables Management is a collection agency serving in the metro Atlanta area.– Led operations for team of 20 agents in the Atlanta branch. Team collected for clients including Atlanticus, Bank of America, Comcast, and DirecTV.– Conducted weekly calls to clients enabling observation of live calls between agents and customers.– Ensured established corporate and client goals were maintained or exceeded while remaining in compliance with applicable policies, procedures, laws and regulations affecting the credit industry.– Monitored batch tracks on internal clients. Emphasis was on making appropriate changes to alleviate weak performance issues and maintain consistent competitive positions on key clients within the Atlanta branch.– Used ADP TimeClock to create and schedule staffing and capacity plans which allowed efficient and effective allocation of resources in support of goals.– Recruited, interviewed, led orientation, and trained new agents.– Provided administrate support, supervision, and motivation to promote professional development of direct reports and their staffs.– Built Dialer, LiveVox, and Interactive Voice Response (IVR) campaigns daily.– Reported daily Stairsteps to the company’s Vice President.

Woodstock, Georgia

Protocol Recovery Services (PRS) is a third-party collection agency based in north Georgia.– Led a team of 35 employees that managed inventory and conducted account reviews to ensure unit proficiency in meeting client and agency goals. Established dialer strategies to maximize call efficiency.– Led orientation and training of new employees to meet agency standards.

Tucker, Georgia

FAMS provides loss prevention, account rehabilitation, and revenue recovery services.– Led a team of 90+ people including six collections managers and 85 collections specialist. – Team managed 15 client accounts including AT&T, Bank of America, Capitol One, Chase, DirecTV, Emory Hospital, and the Georgia Department of Revenue.– Conducted weekly goal-setting conference calls to evaluate agency performance and ensure client identified goals were achieved.– Reviewed daily reports to determine if unit was on target to meet goals. Conducted weekly instructional sessions for employees who were not on target.– Conducted annual employee performance evaluations. – Implemented new ideas to resolve customer complaints. – Verified time-entry for employees in banking and retail unit.– Trained 180 new hires how to collect and “skip trace.” Teammates were trained to collect student loans on behalf of the U.S. Department of Education. Coached and mentored in the “Training Bay,” which included one month of on-the-job after the initial classroom training.

Marietta, Georgia

– Led a team of three collection managers and 50 collections specialists in the auto deficiency unit.– Managed accounts for BMW, Chrysler, Ford, Toyota, Car Max, Honda, Triad, and DirecTV.– Investigated and resolved customer complaints against employees.– Verified and managed time-entry and bonus structure for employees who met goals.– Interviewed, evaluated, and recommended new employees.– Reviewed daily reports to maintain daily goals.

Atlanta, Georgia

Allied Interstate provides accounts receivable, customer retention, and debt collection services to blue-chip companies from a wide range of industries.– Led a team 10 to 30 collectors. Consistently met goals with unit averages above 100%.– Developed employee contest strategies to motivate performance.– Investigated and resolved customer complaints against employees.– Reviewed accounts to ensure compliance with Fair Debt Collection Practices Act (FDCPA).– Trained employees in other states on Sears and Resurgent Capital Services portfolios.

Atlanta, Georgia

United Creditors Alliance is a third-party collection agency.– Managed 20 collectors and was responsible for unit and collector goal achievements.– Prepared time-entry reports and employee scheduling to increase efficiency. – As Collection Specialist, collected debts on delinquent American Express accounts.– Met agency collection goals and exceeded expectations 92% of the time.

Business Management

Activities and Societies: Athletic Basketball ScholarshipSpecialization in Marketing

Associate Of Science (As), Business Management

Activities and Societies: Athletic Basketball Scholarship

Education record

Performance Awards – Best in Class Excellence Award | 2001 – Fourth Quarter Champion Collector Award | 1996 – MQP Award | 1996 – Car.