Tess Kursel Email & Phone Number

Durham, Nc, Us

Develops and executes strategic projects to improve adoption and build enthusiasm for the Samaritan platformCollaborates closely across teams to successfully implement Samaritan within new community partnerships, engage community support, and drive life-changing outcomes for Samaritan MembersOperationalizes tasks and develops data-driven processes that drive team and partner successActs as a trusted guide and resource to customers, community partners and Samaritan MembersUtilizes people-centered design and motivational interviewing to identify barriers to product adoption and deliver actionable feedback to improve stakeholder adoption.Develops assets and training materials using human centered design to effectively onboard and support usersIncreased Samaritan Member active rate from 35% to 80% in 6 months

Santa Fe, New Mexico, United States

Founded and established Mom's Fresh Laundry, a successful wash and fold laundry delivery serviceDesigned and executed the business model, including strategic planning, market research, and financial forecastingCreated and enforced quality control standards, ensuring consistent, high-quality services to achieve a 90% customer retention rateImplemented data-driven decision-making processes, utilizing customer feedback and data analytics to refine service offerings and improve customer experiencesBuilt a brand identity and reputation synonymous with reliability and exceptional service in the laundry industry

Leader of developing operations strategy, developing workflows, and optimizing productivity and performance as the sole operations employee Creates and manages all content and strategy for company blog, social accounts, and press releasesIncreased organic traffic 29% from April 1st, 2021 to May 15th 2021 Optimizes content for SEO; procures backlinks, press coverage, and community opportunities Coordinates product sourcing and manages inventory in collaboration with over 50 wholesalers Tracks performance and analyzes ROI using Facebook Ads, Google Ads, and Affiliate marketing, with a 5% conversion rate on traffic driven by ad spendBuilds and manages community of customers and supporters of Upsprout, including prominent influencers in the grief and loss space Develops and executes ideas for new revenue streams, and plan promotion events

Leads a team of staff and volunteers as a legal advisor to oversee preparation and filing of approximately 500 applications annuallyClearly explains complex problems in a clear and straightforward manner and performs risk and benefit analysis for clients Utilizes a high attention to detail and meticulous organization to prepare and file applications, and provides legal representation and and management with an average caseload of 50 clients Works across legal teams to coordinate client care and mobilize community partnersDevelops training standards for new hires and builds out onboarding processesPerforms research on complex areas of the law, and builds strategic arguments and evidence to qualify clients to legally immigrate according to immigration lawParticipates in mentorship program with high schoolers who want to pursue an immigration law career; complete training and onboarding, assign appropriate tasks, guide and instruct assigned work

Ensures accuracy and speed of service for an average of over 500 customers per shiftOwns safe beverage service and respectfully communicates our service standards and policies to guests when necessary Performs many tasks simultaneously, and balances many roles at onceWorks closely with a large team to ensure a positive customer experience Collaborates with vendors and distributors to understand their product, and become an advocate and salesperson for a variety of productsBecomes a subject expert on the craft and creation of various products to answer customer questions and build raport

Develops systems for record-keeping that followed HIPAA standards of privacyWorks closely with C-level executives to meet company goals Oversees launch of new service component; recruit talent, create marketing materials, coordinate provider scheduling, and welcome attendees to servicesCoordinates all Continuing Education courses to meet licensing requirements for mental health care providers; apply for certification, coordinate outreach, distribute proof of attendance, update website to show current programmingIncreased Continuing Education program attendance by 10%

Bachelor'S Degree, Philosophy

Associate Of Arts - Aa, Psychology

Bachelor'S Degree