Tess Patrick Email & Phone Number

Dayton, Ohio, United States

Dayton, Ohio Area

Innovative thinker able to streamline office operations and manage a wide range of administrative, technical, and executive support tasks.• Collects patient experience data from various internal and external sources. • Reports data to board of trustees, senior leadership, physicians, clinical, and operational leaders. • Organizes databases and reporting portals. Maintains report subscriptions, creates ad hoc reports, updates dashboards, and reporting sites. • Ensures current and accurate data is available to the organization. • Produces and distributes qualitative comments and recognition reports.

Alexandria, Va

Led logistics for summer and / or fall conferences (CEL and CTE) and managed / oversaw execution of presenter proposal process. Planned up to 200 concurrent sessions, hotel and travel arrangements, registration, and audiovisual needs for more than 150 education presenters and staff for association’s two major conferences annually.• Managed meetings database, conference website pages, volunteer management site, registration wizard, and presenter / staff.• Directed and collaborated with key stakeholders (Marketing, Production, Editing, and Design Services departments), ensuring conference projects and deliverables were met. • Managed content and developed layout for ASCD’s PDI catalogs, previews, and conference program books provided to conference participants, presenters, and special guests during conferences, within scope and budget.• Managed external app vendor by initiating, reviewing, and approving modifications such as session information, speaker data, special events and alert information for conference app, improving customer satisfaction ratings by 35%.• Reduced office expenses by 20%, finding smarter solutions for vendors, suppliers, and services.• Supported Director of conferences, creating user guide on ‘how to’ coordinate conferences document management.

Alexandria, Va

Scheduled and led meetings, providing constant communication with ASCD staff concerning presenter’s hotel arrangements, registration, travel, and audiovisual needs. Travelled and worked as on-site manager and liaison between venues, vendors, and in-house staff members handling PDI and conference logistics. Prepared and processed staff and presenter travel / hotel expense reimbursements, tracked expenses, verified budget coding, invoices, and check requests.• Streamlined and improved processes in collaboration with IT, regarding implementation of simplified refund process, name badge mailing, confirmation e-mail, survey, and handouts upload, resulting in reduced processing time by 50% and company costs by 30%.• Coordinated and led 40 regional professional development institutes; one global institute / year (Rome, Singapore, and Bangkok, Thailand); as well as leading summer and / or fall conference / year, simultaneously.• Managed unit’s collaboration SharePoint site, maintaining and updating current information and providing integrated access to staff.

Alexandria, Va

• Contributed to various editorial and production stages of the annual conference program book, annual conference preview, and project mailing notifications.• Provided administrative and technical support of detailed tasks organizing, scheduling, and conducting a successful Annual Conference and Exhibit Show for 10k to 15k attendees.• Maintained 750 sessions in the association’s management system (IMIS) and generates crystal reports.• Organized and arrange meeting space, room setups, and catering orders for daily operations and meetings.