David Tesseyman Email & Phone Number

Coalville Leicestershire

Providing support for the migration to a new domain after the merger that formed LafargeHolcim. Main tasks were to help the migration team, coordinate VIP's migrations to the new domain, ensure Landesk agent installed correctly on rogue machines and provide 2nd line support for the IT Service desk, for all migration related issues.

Midlands

Providing support for the implementation of a new computer infrastructure across the DLNR/SWM areas for the Reducing Reoffending Partnership.Main tasks were mostly field based across most of the East and West Midlands area deploying hardware and training clients with new Windows 10 environment and equipment, included comms, networking, centralised printing, VOIP phones, fault diagnosing/repair etc.

Nottingham, United Kingdom

Providing support for all of Capita Openhive products and associated software.Acted as 2nd line support for the IT Service desk for all of Capita's Openhive products and hosted services, and picked up any discrepancies from the recent mass migration to Office 365 tenancies, included using Sync Service Manager Metaverse search, Mailmarshall, Powershell etc.

Nottingham, United Kingdom

Exchange to Office 365 Migration for Capita Openhive customers over 600 tenancies/ 300,000 mailboxes.Main tasks were to extract clients mailboxes from various sources, (exchange servers, edb files etc). Move the pst files into the tenancies Azure storage space. Import the mailbox content in the correct users mailbox and then distribute into the correct folders, mostly achieved using Powershell.

Nottingham, United Kingdom

Leveraged support remit of previous role as Production Workshop/Manager to adopt the role of Senior Internal Support Engineer, following the outsourcing of systems build and maintenance, with internal support also moving to Axiell head office in 2015.Global support, one of only 2 UK-based Support Engineers (5 in Sweden) providing 1st, 2nd and 3rd Line Support for wide range of ICT hardware (UK) and software (global) for hundreds users at Axiell’s 21 worldwide offices.IT Service… Show more Leveraged support remit of previous role as Production Workshop/Manager to adopt the role of Senior Internal Support Engineer, following the outsourcing of systems build and maintenance, with internal support also moving to Axiell head office in 2015.Global support, one of only 2 UK-based Support Engineers (5 in Sweden) providing 1st, 2nd and 3rd Line Support for wide range of ICT hardware (UK) and software (global) for hundreds users at Axiell’s 21 worldwide offices.IT Service Development managing configurations and changes to ICT equipment to support service provision, e.g. Exchange to Office 365.Supporting DR and security measures, creating/mapping accounts/permissions, and restoring data as required.Contributing expertise to the design, development and delivery of infrastructure strategy and progression.Delivering technical presentations and training/developing less experienced non-IT staff as relevant.Contribution negate requirement for KPIs by consistently delivering reliable service to achieve and exceed user expectations. Show less

National Resource Centre, Nottingham, United Kingdom

Promoted to Workshop Manager from previous Supervisory support role assisting the Workshop Manager for 2 years, reflecting success in former role and recognition of managerial potential, and adding internal support to the remit in 2003.Workshop Management Fully accountable for the operations, performance and success of the Workshop & System Build unit, devising and developing practices and policies to ensure Workshop capacity to remain current with new technologies.Staff… Show more Promoted to Workshop Manager from previous Supervisory support role assisting the Workshop Manager for 2 years, reflecting success in former role and recognition of managerial potential, and adding internal support to the remit in 2003.Workshop Management Fully accountable for the operations, performance and success of the Workshop & System Build unit, devising and developing practices and policies to ensure Workshop capacity to remain current with new technologies.Staff Management managed up to 26 Engineers including: recruitment and rostering (OOH cover), coaching and development (e.g. delivered training on DS Provided Solutions, MS platforms etc.); performance and appraisal.Production & Operations Managed the building, configuring, maintaining, repairing, upgrading and testing of hardware (Servers PCs, Laptops, Peripherals ) for all nationwide Library (+Retail & Telecoms until business divestiture) clients:Repair & Maintenance acted as point of escalation for critical issues and complex problems, leveraging engineering expertise to hard-/software troubleshooting, identifying, diagnosing and resolving issues to component level.BSI standards were adhered to throughout the workshop and production areas, being audited by BSI in the Retail and Telecoms areas.Asset Management ensured an ambient Workshop environment to enable optimum functioning of all equipment, monitoring air conditioning, electricity supply etc., and responding promptly to issues to minimise impact on operations. Show less

Nottingham, United Kingdom

Promoted from Field Service to Workshop engineer of a new centralised repair workshop responsible for repairs to a variety of equipment on maintenance across UK&I and quickly made supervisor.

Doncaster, United Kingdom

Carried on the same role as with EFVA.

Doncaster, United Kingdom

Sole engineer responsible for maintenance of Doncaster MBC School Audio Visual Aids and Copiers, provided cover for Rotherham Schools and Leeds AV Repair/Hire department. Annual PATS/ functional test carried out on all AV items in the schools.