Tessa Brown Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, Us

Sacramento, California, Us

Sacramento, California, Us

Sacramento, California, Us

- Launched the Customer Success department as the first CSM at GRIN and developed the customer onboarding and product training process- Work closely with the product/engineering team on feature implementation, customer feedback, and product knowledge expertise- Manage the entire lifecycle of a customer from the platform onboarding, strategic conversations, to growth and renewal opportunities- Head the monthly CSM/AE sync meetings to allow for cross departmental collaborations- Comprehensive understanding of the GRIN platform, the ICP segment, influencer marketing industry, and best practices for running a successful influencer program.

Sacramento, Ca, Us

- Project manage the implementation of email SaaS for e-commerce customers within a specific timeframe and rigid schedule - Develop new techniques and processes for improved customer cadence to increase SaaS adoption and customer retention - Problem solve for technical issues and oversee the escalation and resolution of those issues for customer satisfaction

Santa Barbara, Ca, Us

Manage the restructuring of the Customer Success and Account Management departments and successfully redistribute responsibilities Establish quarterly goals for Customer Success team and use a combination of weekly reports, team KPIs, and revenue forecasts to achieve set goalsProject manage technical integrations with high level partners to ensure meeting of deadlines and resolution of unexpected issuesConduct regular training webinars and onsite visits with customers to increase adoption of our software and product offerings Build and scale relationships with reseller channel partners to drive incremental revenue through combining services with existing PPC, SEO, reputation management, and social media marketing campaigns

Santa Barbara, Ca, Us

Local Presence Automation solutions. Scalable profile claiming across top search portalsControl your business listings across hundreds of digital touch points with one central interface.Channel PartnersOur mission is to simplify the foundational process of local presence management. We provide our user-friendly TruPoint Synchronization Technology platform to automate and manage local presence and business listings management solutions across all digital channels. Our SMB and Brand products are sold through our digital agency, newspaper group, and yellow page publisher partners.Agencies and National BrandsOur Local Launch Pad technology platform provides a central interface for your team to upload your client's location data once, then monitor the results as your store finder, local landing pages, business listings and review monitoring are seamlessly controlled through one centralized dashboard.We include all the top publisher claimed and enhanced listings including Google, Yahoo, Facebook, Bing and Yelp, then reach hundreds more discovery portals through our syndication partners.My role includes:• Build and scale relationships with reseller channel partners to drive incremental revenue through product add-ons, decreasing churn rate, and increasing renewals• Lead sales and product training for channel partners and national brand clients through webinars, in-person presentations, and online demos • Project manage and collaborate with the engineering team to carry out the operations strategy for expansion into the international market• Collaborate with the marketing team to showcase product enhancements and develop customized marketing assets to support channel partner needs

Santa Barbara, Ca, Us

• Manage and grow the Account Management, Account Operations, and Customer Service teams • Work directly with the Chief Revenue Officer and VP of Sales to drive new business acquisition with the company’s largest accounts• Project manage API integrations with high level partners to streamline their onboarding and submission process • Educate and consult with partners’ executive management teams on product improvements and go-to-market strategies• Develop and lead sales and product training for partners’ internal sales team through webinars, in-person presentations, and online demos

Santa Barbara, Ca, Us

• Establish the Account Management department and created onboarding framework, streamlined billing process, and developed escalation procedures• Create Service Level Agreements benefiting both Local Market Launch and other parties to ensure product delivery and accountability• Grow new and existing client base ranging from advertising agencies, digital agencies, national brands, CMRs, and publishers • Attend industry conferences to grow company network, research industry trends, and engage prospective clients• Answer customer service requests via online ticketing system and telephone support

Santa Barbara, Ca, Us

• Learn to use company’s proprietary software and Salesforce to fulfill orders effectively • Research trends in local search, social, and mobile platforms for optimal product development• Oversee customer service and train others in phone and chat support

Santa Barbara, Ca, Us

• Research and assess potential and current donor’s financial profiles to write comprehensive briefings• Utilize internet sources and social media sites to efficiently find relevant information to sort prospects for more effective solicitation• Communicate with potential and current donors via telephone and email to invite to cultivation events• Navigate and maintain the UCSB database of prospects to update profiles and contact reports• Assist in setting up cultivation events on campus