Tess Imanishi Email & Phone Number

Seattle, WA, US

• Utilize customer service skills to answer employee inquiries coming from ServiceNow tickets, HR inbox and phone line
• Collaborate with other HR teams and departments to triage and escalate matters
• Investigate and report on the importance of using knowledge base and prioritizing knowledge dissemination throughout the organization

• Create and curate content for SHRM’s social media accounts, website, LinkedIn and other communication channels
• Work with the club's leadership team to develop and distribute promotional materials such as flyers, posters, and brochures
• Monitor and analyze engagement metrics to measure the effectiveness of marketing efforts
• Collaborate with other RSO’s and departments on campus to identify partnership opportunities and increase visibility for the club

• Create weekly curriculum plan with co-teacher to facilitate 20+ elementary school children afterschool
• Navigate through student conflicts by engaging in meaningful conversations and brainstorming strategies to address individual needs
• Communicate with admin, parents, and other teachers to keep track of children’s progress and address any concerns

• Construct 8 week project scope to achieve client’s marketing needs and wants
• Lead 4 person consultant team and preview deliverables to give constructive feedback
• Organize and schedule weekly client and team meetings

• Delivered excellent customer service to 50+ customers daily in fast-paced environment
• Coordinated with team members to complete various secondary tasks such as cleaning and prep work
• Maintained deep understanding of menu items and company goals to communicate with customers
• Navigated through difficult situations involving de-escalation

• Worked with team to check functionality of classroom technology, such as projectors and document cameras, in over 250 university classrooms
• Communicated with managers over Slack to troubleshoot and report technical issues onsite
• Ensured classrooms were in proper conditions and transported furniture and supplies as needed

• Memorized over 30 complex menu items involving different mix-ins and accommodated to customersordering their own custom creation
• Organized and stocked supplies to maintain a clean and orderly environment
• Designated tasks for other scoopers to make an efficient use of time during idle hours and coordinatedclosing shift clean-ups
• Worked the cash register and ensured accuracy in all financial exchanges

• Worked with elementary students one-on-one, twice a week, in order to facilitate their reading skills.
• Managed time accordingly during tutoring sessions to provide the most efficient yet enjoyable experience for students, such as educational games and fun facts as a break.
• Learned how to communicate with not only tutoring professionals but also with students much younger and at different levels.
• Attended several trainings to simulate various experiences tutors may encounter and how to work through each one in the most effective and professional manner.

Bachelor Of Arts - Ba, Food Systems, Nutrition & Health

Activities and Societies: Society of Human Resource Management, American Marketing Association, Peer to Peer Mentorship 2023-2024, Early.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Sustainable Food Systems in Italy 2023

Education record