• Provide timely and accurate troubleshooting over phone, via email, and chat for hardware, software, and network issues.• Monitor the company wide email system and make adjustments for rapid/safe business.• Handle 30+ IT tickets daily and work to improve the user experience through communication and thoughtful system improvements.• Safeguard assets, maintain data integrity, and conduct risk management procedures intended to strengthen the organization infrastructure.• Develop and implement security protocols, standards and procedures to protect sensitive information and data.• Conduct regular security audits to identify and mitigate potential threats to the network.• Monitor user access and permission to ensure only authorized personnel have access to certain resources.• Install anti-virus software, firewalls and other related systems to protect data integrity.• Investigate suspicious activities or events on the network to determine their impact on security posture.• Perform periodic reviews of IT systems to ensure that they are properly secured against unauthorized access.• Coordinate with other departments regarding changes made to the IT infrastructure that could affect its security posture.• Monitor company network and develop/implement various security measures, policies,and procedures.• Configure, maintain and troubleshoot LAN and WAN networks.• Perform system backups• Install, configure, and test end-user systems to ensure optimal performance.• Implement security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.• Install, upgraded and, troubleshoot hardware components such as servers,PCs and printers.• Analyze network traffic patterns to identify potential problems or areas for improvement.• Monitor system performance to ensure optimal operations and identified potential issues. • Set up user accounts, permissions and passwords and defined network policies and procedures.

• Performed troubleshooting on various software applications and systems.• Installed, configured and tested hardware components such as routers,switches, firewalls and servers.• Prepared engaging presentations, summaries and product briefs to share with team and management.• Provided excellent customer service by responding to phone, email and online requests, questions and complaints.• Assisted users in determining appropriate software solutions to meet needs.• Assisted crew with setting up technical equipment and operational framework.• Assisted supervisors with troubleshooting and technical support tasks.• Supported IT teams in maintaining company hardware and software systems.• Updated database information on a regular basis using SQL queries.• Maintained inventory records of all hardware equipment used by the organization.