Thomas G. Email & Phone Number

United States

• Oversaw Americas Customer Transformation delivery portfolio (Distribution & Industrial Sectors) with 100+ active projects.
• Conducted regular reviews of ongoing projects to identify potential risks and implemented mitigation strategies accordingly.
• Conducted thorough technical delivery analysis, risk assessments and mitigated potential hazards during opportunity scaling maturity through contracting and successful delivery.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and profitable engagements.
• Championed a culture of excellence, established clear performance metrics to monitor progress and drive continuous improvement in service quality.

United States

• Oversaw Americas Salesforce Practice delivery portfolio (Distribution & Industrial Sectors) with 100+ active projects.
• Conducted regular reviews of ongoing projects to identify potential risks and implemented mitigation strategies accordingly.
• Conducted thorough technical delivery analysis, risk assessments and mitigated potential hazards during opportunity scaling maturity through contracting and successful delivery.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and profitable engagements.
• Championed a culture of excellence, established clear performance metrics to monitor progress and drive continuous improvement in service quality.

Houston, TX

• Directed the management of active delivery projects transitioned from Bluewolf portfolio to IBM Salesforce practice portfolio.*
• Conducted regular reviews of ongoing projects to identify potential risks and implemented mitigation strategies accordingly.
• Conducted thorough technical delivery analysis, risk assessments and mitigated potential hazards during opportunity scaling maturity through contracting and successful delivery.

• Program manager overseeing Salesforce.com business transformation projects (including red projects) to deliver engagements to contracted price, scope and schedule.
• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
• Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
• Tracked and reported program results to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
• Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

Remote

Successfully managed Salesforce.com project delivery commitments for new and existing clients. * Participated and supported on-going sales process in understanding and clarifying client’s requirements, needs, process and work scope.* Collaborated with developers and clients to finalize scope of work, gain approvals and funding.* Hands-on configuration and.

Round Rock, TX

Hired to be part of a new team tasked with deployment of Salesforce.com CRM & PRM solutions to 15,000 users globally across multiple countries and languages.* Collaborated with business and technical teams in the piloting and deployment of an improved agile release management process incorporating transparency, increased productivity and efficiency.o.

Lake Forest, IL, USA

Hired to lead, design and manage the delivery of a fully operational hardware and software technology platform to support a 100-seat telesales center.* Chaired meetings to elicit understand and catalog current business processes, requirements, needs and gaps.o Researched and recommended business process improvements to align with a telesales model.o.

Vernon Hills, IL, USA

• Responsible for selling, developing and implementing strategic technology roadmaps for business operations.
• Retained by client to assess 200 seat call center acquisition and subsequently to evaluate and recommend changes to technology platforms.

Vernon Hills, IL, USA

Hired to assume leadership role and manage a stalled Siebel CRM deployment.* Reviewed current stalled state, collaborated with technology and business teams and recommended changes and new plan to revive stalled deployment program.o Worked with stakeholders to develop a revised roadmap and release calendar; evaluated resources and identified gaps in people.

Rolling Meadows, IL, USA

Hired to implement call center solutions with integrated knowledgebase, CRM and voice technologies for the Global Consumer Support center.* Designed, developed and implemented web-based support knowledgebase with a small team of dedicated programmers.* Designed processes, evaluated and deployed technologies to deploy a virtual call center.* Collaborated.

Skokie, IL, USA

* Hired to provide technical support to end user and executive clients.* Researched, developed and introduced new products to company’s sales and support folks.* Evaluated and recommended new products and technology for the company’s portfolio.

Mba, General Manager Program

B.Tech, Electrical Engineering