Tim Goalen Email & Phone Number

Twickenham, Gb

Walsall, Gb

Watford, Hertfordshire, Gb

Seeking to leverage the following achievements:- Leadership of world class Supply Chain and Logistics teams for top retail chains - Track record of successful turnaround in business performance - Demonstrable history of customer centric thinking and delivery- Full accountability for consistent supply of over 30,000 products- Significant improvement in service and availability together with a reduction in all associated costs- Led teams of up-to 10 direct reports, 140 indirect and over 35,000 employees- Full P&L responsibility for turnover in excess of £5bn pa- Ability to streamline operations without compromise to performance- Multi Channel experience and e-fulfillment delivery - Supply Chain strategy and successful long term business change programmes

Christchurch, Dorset, Gb

- Full accountability for all aspects of warehousing, distribution, e-commerce fulfillment, S&OP, merchandising and Far East sourcing.- Implemented a ‘fix the basics’ action plan to resolve underlying issues within Supply Chain function, whilst developing a strategic plan which ran in tandem; increasing multi-channel capacity and future proofing the distribution function.- Drove efficiency improvements across the distribution function of over 30%, leading to a LFL reduction in operating costs of over 35%- Restructured and re-organised the ecommerce fulfillment operation to enable it to continue to support growth of over 30% pa whilst reducing cost per order, improving efficiency and reducing lead-times to customers- Centralised over 80% of direct to store suppliers; reducing store operating costs, stock-holding and improving revenue streams.- Implemented a full resource recovery / recycling programme via central distribution, removing significant waste collection costs, improving the company’s CR programme and generating a revenue stream through baled cardboard and plastic.

Focused on operational improvement across the supply chain, covering aspects such as on shelf availability improvements, fulfilment, forecasting, merchandise planning, stock reduction, process improvement, problem resolution and change management

London, Gb

Member of Retail and Logistics Board and held the P+L accountability for 140 supermarkets with a turnover of £5.4bn pa and an operating profit of £1.2bn.• Drove profit through innovative leadership for eight Regional Managers, 10 Zone Specialists and a total headcount of over 34,000 employees.• Delivered the best like-for-like sales across the estate within an incredibly challenging environment.• Appointed to improve the zone’s reputation for the lowest rates of customer satisfaction. Created a new five point strategy involving Customers First, Best for Fresh, Online Food, Non Food growth (against backdrop of small store portfolio) and Hygiene & Pest Control. This resulted in an unprecedented improvement in performance across customer service and availability. • Introduced twice yearly conferences to communicate to my Store Managers our performance and strategy which directly led to a step change in sales and profit.• Created a leadership programme that developed the brightest talent into Managers of the future.• Drove a campaign of localised marketing which was based on customer insight and market share data to effectively combat competitor openings, reducing the impact by over 40%• Held authority for all property investment decisions, totalling £80m; opening 5 new stores, refitting 15 and delivering the best ROI in the company.• Led an offensive to protect colleagues, customers, property and stock during the 2010 riots ensuring shut downs were kept to a minimum, protecting personnel whilst maximising trading and maintaining links with the local community.• Directed a programme to maximise sales and minimise disruption during the 2012 Olympics, effectively increasing trading hours across a number of locations and including a total redesign of the Stratford store to meet the expected increase in demand.

London, Gb

• Member of the Trading Board and led a team of 300 Demand Planners, Supply Co-ordinators, Systems and Project Managers supporting an annual turnover of £21bn with accountability for company wide availability, product wastage and stockholding.• Resolved availability issues across the company, improving end of day availability by over 50% across 1,000 stores ranging in size from 1.5k to 100k sqft.• Delivered the consistent supply of 20,000 products across 3,000 suppliers to the entire estate.• Drove an IT transformation programme across all supply chain systems which captured real time stock and sales data, significantly reducing order lead times and improving stock flow.• Renegotiated service contracts across the primary distribution function, generating revenue of over £50m from third party relationships and consolidated network.• Reduced product wastage by over £65m pa together with a reduction in overall stockholding by £100m, through a programme of continuous systemic and procedural change.• Designed and managed a complete restructure to streamline the division resulting in a cost saving of over £2m pa and a reduction of 50 FTE.• Conducted media interviews on The One Show, Sky News Live, Radio 5 Live, Radio 4 and LBC.• Drove a number of logistics initiatives to achieve goal of best-in-industry availability.• Reviewed distribution network increasing operating revenue and decreasing costs.

London, Gb

• Driving force behind the Focus on Availability programme; from initial concept to full company rollout. Created a new way of working within the store operation and delivered a 65% improvement in late night availability.• Delivered the step change in company waste performance through the ‘Great Availability Kills Waste’ campaign. This campaign influenced a change in behaviours and attitudes at all levels, aligned two critical KPI’s and reduced overall waste by 15%.• Led the redesign and rollout of Real-time stock management across the company which enabled faster decision making due to the in-day visibility of sales, waste and stock for the first time.• Created The Retail Support Teams who linked the stores with Head Office; coached store teams in processes that improved stock control, including seasonal event management.

Us

• Appointed after the Morrison’s bid had been announced, with a remit to maximise supply chain performance whilst maintaining morale and limiting staff turnover.• Led targeted reduction in store stockholding which delivered £40m of savings.• Led the company initiative to drive down retail wastage by £50m pa.• Developed a new working culture which allowed for a greater level of achievement through shared objectives and performance targets.

Us

• Reported to the CEO, Safeway Northern Ireland and responsible for setting up a Supply Chain, Trading, IT, Marketing and Finance support infrastructure, contributing to an increase of operating profit from £5.0m loss to +£5.5m.• Delivered a strategy of aggressive local marketing which grew sales by £25m over an 18-month period, taking the Northern Ireland business to 2nd in the market.• Drove a number of supply chain initiatives including an increase in the number of direct delivery suppliers and consolidated loads into Northern Ireland, saving £1m pa.• Led the development of the Safeway NI customer loyalty programme ‘The Italian Collection’ which was later rolled out to all stores nationally. Led the team which acquired and opened numerous Off Licences within Northern Ireland.

Us

During this time I held various Supply Chain Management positions which included responsibility for all convenience stores within the Safeway/BP Partnership and end to end project management.

Us

Joining as a general assistant, I worked my way up through various Departmental and Deputy Manager positions to the position of Store Manager