Played a critical role in due diligence and post-M&A integration activities, ensuring effective planning and assessing risks, synergies, and opportunities. Supported acquisition teams pre-close, collaborating with senior executives and functional leaders. Fostered strong executive partnerships to achieve integration objectives.➣ Managed multiple workstreams across diverse post-M&A teams.➣ Developed and oversaw the execution of comprehensive integration plans.➣ Built, motivated, and inspired cross-functional teams to achieve successful outcomes.

Promoted to direct and maintain daily IT operations for a complex network across 45 locations in the U.S., Europe, the U.K., and Brazil. Directed 45 full-time employees (FTEs) in delivering strategic infrastructure solutions, ensuring effective disaster recovery, network services, and service desk operations worldwide.➣ Headed up a multi-faceted SAP migration from managed cloud to corporate data centers and oversaw a global service desk deployment. Accountable for a $40M budget and P&L across several business units.➣ Led a successful global Office 365 deployment for 2,500 users and a Service Now implementation for ITSM.➣ Instrumental in leading multiple data center migrations in North America, Brazil and Europe, combining acquired companies into the ScanSource network.➣ Led the design, implementation, and management of global IT infrastructure, including networks, cloud environments, data centers, and security frameworks.➣ Implemented robust cybersecurity strategies to protect IT infrastructure from external and internal threats and fostered a culture of collaboration, continuous improvement, and technical excellence.➣ Provided strategic guidance, reporting, and recommendations to senior leadership on infrastructure risks, performance, and needed future investments.➣ Partnered with business unit leaders and executives to drive IT initiatives and build a high-performance global infrastructure.

Hired to lead all global IT infrastructure projects across the U.S., Europe, the U.K., and Brazil, including data center solutions, disaster recovery, network services, and service desk operations. Led a distributed team of 38 technical personnel, allocating resources to accommodate tight timelines and budget constraints.➣ Orchestrated several global telephony, call center, and large-scale data center upgrades and migrations.➣ Consolidated all telecom billing, network RFPs, and contracts, resulting in significant cost savings. ➣ Conceptualized, designed, and executed infrastructure strategies for a 600,000 sq. ft. distribution facility, including remote data center migrations, SAN upgrades, and disaster recovery initiatives. ➣ Designed and maintained scalable, redundant infrastructure systems.➣ Managed vendor relationships and led complex contract negotiations.

A 20-year veteran of the South Carolina Army National Guard and served in Operation Enduring Freedom and Operation Iraqi Freedom in Kuwait and Iraq.

Promoted to roles of increasing leadership, managing 23 post-sales staff, including sales support managers and project coordinators. Spearheaded corporate initiatives and improved project management processes.➣ Governed post-sales order processes and vendor management during service installations; instrumental in steering the team to consistently outperform monthly targets and performance metrics.➣ Collaborated with service delivery and engineering teams to develop streamlined order flow processes.➣ Contributed to creating an order acceptance and approval process for the sales channel.

Supervised a seven-person team of pre-sales consultants, order coordinators, and project coordinators for a leading telecom company supporting customers across the southeast region. Enacted best practices to improve interdepartmental coordination and streamline processes➣ Managed access line installations, conducted pre-sales telecommunications order process training, and generated comprehensive reports for senior leadership.➣ Recognized for consistently leading the team in exceeding monthly revenue targets and KPIs.➣ Developed and introduced a daily reporting structure for project coordinators.

Delivered hands-on coaching, professional growth, and strategic oversight to a sales engineering team. Provided technical leadership for pre-sales consulting and design, supporting a regional sales team across SC, GA, FL, and TN. Assisted customers and vendors in designing complex voice and data networks.➣ Partnered with product development to enhance offerings and bring innovative products to the market.➣ Created training modules for sales, sales support, and engineers to ensure seamless new product rollouts.➣ Expanded technical support functions, streamlined processes, and improved operational efficiency.