Terry Gross Email and Phone Number

Position: 6-month Contract, Network Administrator for FIS network modernization group. Upgrade O/S for Cisco and Juniper routers and switches. Create CMS and ServiceNow change control tickets. Write and implement MOP changes in Maintenance Window. Juniper MX80,MX240, QFX-10002, ISR-4401, ASA5520. Strict change control environment.

Support ACS multi-factor encryption VPN solutions to ACS customers. 3-month contract

Responsible for day to day operations, resolving trouble tickets, complete network changes required by the business units and monitoring of the network. Manage the remote access VPN's, create and manage IPSEC VPN connections, and create and make changes to firewall rules.

Fiserv is an Brookfield, Wisconsin based company that does account processing for banks. Position: Senior Network Engineer for Network Engineering Group for Premier Banking Solutions in Norcross Eastern Regional Data Center. Do network engineering upgrade solutions for Intelligent Workstation ASP group. Do PCI remediation after PCI audit. Remedy/Facet Change Control environment.Bring all Cisco 2960, Nexus 5596 switches, ASA 5520, ASA 5550 firewalls to latest PCI standards. Monitor, upgrade, and troubleshoot network equipment. Provide monthly Solarwinds CPU and Memory utilization reports to IWASP group. Upgrade Cisco routers in John’s Creek/Norcross data center. Work with Server Engineering /Network Security groups to add Intrusion Detection System + email functions in highly intergraded IT environment.

Comcast is a American provider of entertainment, information and communications products and services.Position: Network Systems Admin in Vinings IT Data Center. Primarily responsible for onsite technical support of the Cisco routers and switches, including physical repairs, and remote diagnostics. Work with the regional business units, such as, Telecom, MIS, Engineering, Spotlight, etc. to understand their initiatives . Work closely with the Corporate Network team during maintenance and troubleshooting activities.. Coordinate onsite vendor repairs as needed. Assist with root cause analysis for business impacting network outages. Proficient with cabling standards, OSI model, and Cisco internetworking equipment. Make technical support decisions that mitigate and minimize end-user downtime. Work with corporate engineering to plan DNS device name change., create change management tickets to implement DNS name change for all Comcast IT area’s. Update network maps to reflect new DNS names. Configure and ship switches and routers for remote offices. Did Cisco/Non-Cisco terminal server equipment evaluation. Install Lancope and Fire-Eye servers. Nexus, UCS, MPLS, IPV6 on Comcast Cran.

Shepherd Center is a specialty rehabilitation hospital serving Atlanta, GA. Position: Network Systems Analyst in IT Data Center. Shepherd Center has large switch infastructure with extensive wireless access., multiple firewalls, and 3 satellite offices. Monitor, install, and troubleshootnetwork equipment. Cisco 3560,2960,4506,6505, 2911,2921, ASA 5510, Barracuda F200. Provide network solutions for satellite office on Comcast fiber, upgrade existing equipment in 3 hospital buildings. Do add/move and changes for VPN clients on ASA 5510. Move all equipment to Tacacs, NTP. Order+Install Intermapper NMS solution. LAN Switching – VLAN, VTP, STP, EtherChannel, POE,Mayo/VPN IPSec VPN, AAA Architecture, TACACS+, RADIUS, EIGRP, BGP

ATT is a worldwide telecom provider that is merging with ATT mobility.Position: NDS Implementation Engineer in ATT Mobility group. Part of National Team to connect ATT core network with ATT mobility MTSO’s. Direct turf vendors and provide CT testing on Cisco and Juniper switches, routers, terminal servers, 2811,3845,6509-E, M320 equipment and OC48,OC12 network circuits. Work with Cisco and Juniper Tech Support to resolve installation issues. Follow complex ATT procedures using IWOS , Granite, AOTS, and CTS ticketing. Work with PM and turf vendors on site surveys. Update site (DLR) documentation. Cisco CLI, Cisco IOS. JunOS, JNCIA-Junos, TCP/IP, BGP, MPLS,PPP, F/R.

Hewlett Packard is manufacturer of computer workstation and servers. HP has worldwide data network.Position: Spherion,Network Consultant, Collect HP business partner requirements, design VPN and MPLS network solutions , write up network solutions, create conference calls, order Cisco equipment, order circuits, create router configurations, create ACL, get change control approvals, coordinate installation, test solutions and create move to production documentation, project management. coordinate with HP divisions, Business Partner and PCS (Partner Connectivity Solutions) for EMEA (Europe, Middle East, Africa).HP is Cisco Partner, work with HTTP, HTTPS, FTP, SMTP, SNMP, and SSL

American Fiber Systems has a high speed fiber network around Atlanta with dark and lit services.Position –Network Engineer Lit Services – Design, install and troubleshoot large Cisco, Juniper, Netopia, Fujitsu, Ciena, Foundry, data and fiber network. Support DNS and Proxy servers. Troubleshoot OSPF, BGP and RIP routing protocols. Install and troubleshoot Atrica MPLS Networks. Test and troubleshoot T-1, Frame-Relay, and PPP circuits. Write and maintain design line record, monitor and track utilization for burst customers. When on-call, resolve all network issues. Interface with network vendors to resolve network equipment failures. Juniper M20,Juniper ,F5. Work with Service Providers. Telco

Transfer new MCI/Verizon Network Customers to Verizon Network. Configure Cisco Router/Switches

XP, W2K / Desktop hardware support

Upgrade POS Terminals, PC’s, and Servers around South East.

Upgrade Cisco Hardware- At Citibank

Windows 2000 Server Admin for Cedartown, GA . 2004 election , PDS /Diebold contractor

Monitor/Management of Checkfree network. Configure Cisco Routers/ Switches/ Cisco Load Balancers

Install/troubleshoot Diebold voting equipment for election, Recana /Diebold contrator

Create/troubleshoot physician records on Georgia Dept of Health Server, ABSS Contractor

Install/troubleshoot Diebold voting equipment for Monroe County in Georgia for election.

Manufactures network equipment solutions for network providers and enterprise customers.Position-Data Network Engineer-S/E for Nortel Networks Data products and Network Management Systems Products. Trained on Passport, CVX, CSG data products, switchs, routers and Preside NMS Products. Proposed new NMS using Preside software and Sun/HP hardware. Did site surveys.Huge layoff at Nortel.

Digital Equipment manufactures network equipment and provides network integration services.Data Network Engineer/Consultant for Digital Equipment /Compaq Services. Proposed, installed Digital terminal servers and Digital clearVISN Network Management software on NT box’s. Answered RFQ’s + RFP’s.Designed, installed and configured IP over frame relay network on Cisco 4700 + 2505 for Phycor of Jacksonville (FirstCoastal Medical Group)also installed and configured CiscoWorks Network Management software on NT server. Did site surveys, network assessments. Configure TCP/IP networking equip.Installed and put into production Cisco 3620’s with IOS and Reverse Mux’s at Pascal County in Florida.Installed and put into production Digital+Entersys switches at VA Hospitals.Installed and configured Fore ATM backbone network for Orangeburg , SC Public School . Also installed ForeView Network Management software on NT service after loading NT latest service packs. Certifiedin Digital Wireless Roamabout router. Troubleshoot Roamabout products at VA hospitals.

Williams (Wiltel) provides netrwork equipment solutions to Worldcomm (MCI) and its voice customers.Data Network Designer- Designed networking solutions for new and existing Wiltel customers using Cisco, Nortel, and 3Com router equipment. Responded to customer RFP’s, conducted customer presentations, and customer demo’s.

Created network design and did first implementation of frame relay for BellSouth Cellular Phone Stores

Team member of Ceridian Network Group -Successfully designed, tested and purchased HP 9000 Unix based network management system for Ceridian router based network. Worked with Netware Servers + Clients. Supported large frame relay network with Novell, SNA, and TCP/IP applications. DHCP,DNS, PVC’s, DLCI, Sniffer. Nortel router

Started as Field Service Engineer in Atlanta DunsNet office. This Advisory Technical Specialist position was a 2nd +3th level support position. Problems not resolved in the field were escalated to the Technical Support Department. Also new equipment was evaluated and tested before deploying in the network. Test software version for new features and software stability. Troubleshot X.25 ,T-1 ,Bisync ,SNA ,Async ,and TCP/IP problems escalated from the field, using HP, TTC, ARC, Network General (Sniffer)test equipment. Configured and tested Cisco/Nortel routers to provide ISP service to DunsNet customers. OSPF, Mainframe, NT, project management, .

In charge of maintenance for the Southeast area data networks including Citibank, MILNET, MCIMAIL ARPA and WANG Packet Network. Installed and serviced BBNCC X.25 packet switching equipment Model C/30 IMP+PAD, PLURIBUS IMP, and BBNCC Unix-based mini-host computers with CDC or Ampex disk drives and Cipher tape drives.