Thaba Gosal Email & Phone Number

• Being instrumental in the delivery of exceptional passenger experience by working collaboratively and proactively with internal and external business partners • Working with a wide range of stakeholders including Police, Fire Services, London Ambulance Service, UK Boarder Force, Airline, Airline Handlers, Special Assistance Teams, Ambassadors and Passenger Services Teams.• Working across the terminal, being responsible for the performance of the operation (excluding security) .• Working closely with security to ensure the safety of staff and passengers.• Being the primary responder to operational incidents including medical, fire, security and police incidents.• Dynamically risk assess situations and use problem solving skills when dealing with time sensitive incidents.• Highlighting areas of improvement within terminal building to help increase customer satisfaction.• Plan, present and action contingency plans for various aspects of the terminal operation.• Delivering a safe, secure, compliant, efficient and cost effective terminal operation.• Inspiring, leading and motivating your team.

• Being part of the front line team to insure the safety of our passengers.• Delivering Excellent customer service to both passengers and stakeholders.• Completing patrols and being extra vigilant for anything suspicious.• Utilising equipment provided to insure the highest level of security is held.

London, England, United Kingdom

• The movement of trollies across the whole of the terminal and making sure they are put back in circulation• Identify all broken trollies and withdraw them to prevent any injuries or damaged that could be caused by them• To provide great customer service to all passengers and stakeholders• To be knowledgeable about the facilities and layout of the airport in order to assist passengers and airport users with their enquiries• To be knowledgeable of Airline Operations and location across Heathrow Airport.• To assist in emergency procedures (i.e. evacuation)

London, England, United Kingdom

• Processing and responding to majority of documents coming in from various organisations, including regulatory organisations such as the FCA, customers and various departments in the busiest branch in the region• Review all documents prepared by staff members in the branch to ensure they are compliant with legislations• Process daily, weekly, monthly and quarterly checks on all in branch departments• Manage the main vault and all incoming and outgoing cash• Assess all transactions made in branch and prepare all Audit documents• Develop and train new staff members into the fast paced environment• Manage regular changes to Risk requirements• Focus on fraud prevention and excellent customer service whilst hitting sales targets

• Process applications for a wide range of ever changing products• Following risk assessments and pre vetting procedures to prevent fraud, money laundering, protection of customer• Conduct customer interviews in accordance to the FCA guidelines • Dealing with Probates and Bereavement applications and ensuring customers are treated appropriately and with empathy• Review customers finances and establish customers’ needs and highlight products that would benefit the customer

• Process a wide range of transaction for customers including cash, cheques, domestic and international transfers• Provide excellent customer service when dealing with a vast demographic of customers in dealing with their queries• Establish customer needs and arrange appointments with the personal banker.