Responsible to create and validate the value of Change Management product with high fidelity prototype  Conducting market research and user testing to understand customer needs and pain points, and iteratively improving the product based on feedbackCollaborating with cross-functional teams, including design, engineering and endomarketing, to ensure successful product development, launch, and adoptionIn charge of developing product roadmaps, defining product requirements,… Show more Responsible to create and validate the value of Change Management product with high fidelity prototype  Conducting market research and user testing to understand customer needs and pain points, and iteratively improving the product based on feedbackCollaborating with cross-functional teams, including design, engineering and endomarketing, to ensure successful product development, launch, and adoptionIn charge of developing product roadmaps, defining product requirements, and managing product backlogs using Agile methodologiesLeveraging data analysis to drive product improvements by using OKRs to identify key metrics and making data-driven decisions. Show less

Identification and collection of internal employees' needs with a focus on developing improvement actions to optimize processes.  Conducted user interviews to gather process pain points Responsible for promoting quick solutions and creating analytical reports for management control and decision-making.

Support analysis in a team responsible to  maintain api gateway running to hundreds of internal systems  including critical business products Responsible for creating and developing api gateway structures and postman collections to help others developers to be quick and assertive in using our system In charge of creating and maintaining metrics dashboard in splunk to find gaps and problems on the API Gateway platform. Planning and  migrating api gateway infrastructure… Show more Support analysis in a team responsible to  maintain api gateway running to hundreds of internal systems  including critical business products Responsible for creating and developing api gateway structures and postman collections to help others developers to be quick and assertive in using our system In charge of creating and maintaining metrics dashboard in splunk to find gaps and problems on the API Gateway platform. Planning and  migrating api gateway infrastructure  from a  backlevel to a performative private cloud in critical process environment   Show less

• Realização do atendimento aos clientes via telefone execução dos serviços de pagamentos, transferências e etc. • Atuação no suporte nível 1 a Gerentes de Agência, orientações sobre os sistemas com produtos de comercialização.