FMAuditEquitracPrinter support System Manager ServiceNow (FirstRank ITSM)Proactively act as first-line remote and onsite support for client Develop emergency service plan for customersSupervise all product installations and the related repair and maintenance activities when requiredEnsuring incident are updated with progress and resolution details in timely manner using the ITSMKeeping to the SLA

Installing and configuring computer hardware, software, systems, networks, printers and scannersResponding in a timely manner to service issues and requestsProviding technical support across the companySetting up accounts for new usersTesting new technologyFault finding and TroubleshootingMake sure that the software on the machines are up to dateEquipment Maintenance & RepairInstallations of new and loan machines at new and existing clientsCleaning of machinesKeeping to the SLA'sZebra card printers PAX unitOffice 365Keeping the workshop clean and tidy

Equitrac FM Audit ITSM (Information Technology System Management)Import information into the internal Information system and allocation of all mastersIdentification of any calls escalationsSending daily required reportsEnsuring that stock count is in orderEscalating any picked up matter, supported by relevant information to all relevant parties concernedGetting feedback from the relevant parties to ensure that the escalated problem has been fixedClearing paper jamsFault finding and TroubleshootingMake sure that the software on the machines are up to datePrinter Maintenance & RepairChanging toner cartridgesInstallations of new and loan machines at new and existing clientsCleaning of machinesSetting up of printing and scanningKeeping to the SLA'sKeeping the workshop clean and tidy

SAP installation and configuration ITSM (Information Technology System Management)VPN (Virtual Private Network)Microsoft (Windows XP, 7, 8)Active DirectoryMaintain and resolving issues on LAN, telephone, AV systems connections Resolving hardware and network connectivity issuesSet up new user accountsMonitoring day to day computers performance Adjusting systems and performanceImage and reloading Sharing a calendar between two usersConfigure emailsAssisting users remotely

Clearing paper jamsFaulty finding and TroubleshootingMake sure that the software on the machines are up to datePrinter maintenance & repair Changing toner cartridgesInstallations of new and loan machines at new and existing clientsPreventative MaintenanceCleaning of machinesSetting up of printing and scanningKeeping to the SLA's