Thad Gilmer Email & Phone Number

Midlothian, Va, Us

Mclean, Va

Richmond, Virginia Area

Lead US Card’s Marketing Operations department responsible for delivering the innovation agenda and managing the extended operation for Card’s Acquisition and Customer Management Marketing Channels. Partners with 3rd parties and internal teams to lead the development of marketing technology, data capabilities, and delivery methodologies for batch and real-time platforms. Responsible for operations teams and a complex network of 3rd party technology and data suppliers to ensure flawless delivery for customers and prospects. Currently focused on Omni-Channel vision, market research, and prototyping for next generation marketing infrastructure designed to integrate emerging and traditional channels/data with a focus on personalization, attribution, and identity linking.

Richmond, Virginia Area

Responsible for defining and executing a strategy for fully integrating localized prioritization and capacity management processes into a centralized Project Management Office. Leveraged Lean/Six Sigma tools and techniques to develop a visual management center-of-excellence that focused on combining Technology and Operations with the goal centralizing prioritization, forecasting Operational impacts of new technology, and optimizing efficiency and value.

Richmond, Virginia Area

Led a 30-person team accountable for innovation delivery and operations for our Database Marketing and on-line prequalification services. Oversaw the development of new technology platforms in support of acquiring new accounts for the Card and emerging lines of business.

Richmond, Virginia Area

Responsible for developing and implementing a Risk Management Framework and discipline into a highly complex operation of technology and data. Facilitated training sessions and deployed the use of Lean/Six Sigma techniques and tools to drive operational quality and efficiency.

Accountable for leading a team of analysts that focused on the business and technical requirements for coding Card’s underwriting system. Led an automation agenda in response to company's MOU.