Thae Ei Phyu Email & Phone Number

Yangon, MM

Yangon, Myanmar

 Oversaw the performance of two teams of call SoMe and SRT (foodpanda) Provided leadership, coaching and support to the team, and developed plans to achieve to Social Media and SRT. Managed rosters, training staff, allocating duties, and handling problems or queries that require a higher level of authority. Reviewed employee performance and business.

Yangon, Myanmar

 Was in charge of running and managing the call center daily. Conducted regular review of all call center agents’ performance and organize training sessions for under performers. Summited regular reports to management and seek new ideas and strategies to improve performance at the center. Collaborated with site leadership in implementing enhancements.

Yangon, Myanmar

 Oversaw and coordinated the fulfillment processes and shipments and updated order status on system. Managed customer exchanges, voids, returns and refund and troubleshot issues relating to order shipments, ecommerce purchase, order fulfillments etc. Coordinated and supervised day-to-day customer service operations, individual duties and improved staff.

Yangon, Myanmar

 Developed and actualized customer service initiatives to decrease wait times. Listened to customers’ concerns handling complains and returns. Reviewed customer accounts and transaction while resolving issues. Communicated with customers through email and over the phone.

Yangon, Myanmar

 Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Resolved problems negotiated mutually beneficial agreements between parties and provided exceptional service. Served customers in a friendly, efficient manner following outlined steps of service. Helped train new customer.

Yangon, Myanmar

 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Responded to customer comments and questions via Live Chat during working shifts. Maintained communication equipment by reporting problems. Educated customers on company systems, form.