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Analyzed, defined, translated, and configured business requirements for Infor EAM (Enterprise Asset Management).• Lead requirements collection and analysis for the implementation of Infor EAM projects.• Configured, customized, and maintained Infor EAM application to meet client needs.• Lead unit testing, integration, and user acceptance testing for quality assurance.• Performed gap analysis of Infor EAM applications to ensure that future enhancements were error free.• Generated reports using IBM Cognos Report Studio & Microsoft SQL Server for statistical analysis.• Provided ongoing technical support for clients.

Analyzed, defined, translated, and configured business requirements for a health & welfare application.• Customized configurations of a benefits application to meet client needs.• Developed comprehensive testing plan and coordinated user acceptance test.• Performed unit, functional, and system testing with system developers for overall functionality and technical quality of deliverables.• Provided ongoing technical support for clients.• Trained clients on use of system.

Analyzed, defined, translated, and configured business requirements for human resource applications.• Managed and generated project plan to meet client deliverables. • Created and maintained standardized workflow and processes that improved quality and efficiency.• Configured, customized, and maintained Salesforce CRM application to meet client needs.• Lead unit testing, functional independent verification testing, and user acceptance testing for quality assurance.• Supplied ongoing technical support for human resource applications.

Analyzed, defined, translated, and configured business requirements for a compensation application.• Coordinated the extraction, transformation, and loading (ETL) of payroll data into a compensation application.• Customized configurations of a compensation application to meet client needs.• Established and developed standardized work processes, tools, and methodologies that improve quality and profitability.• Provided ongoing technical support for production systems.• Performed unit and functional independent verification testing with for overall functionality and technical quality of deliverables.

Analyzed, defined, and translated business requirements for an Oracle Siebel CRM application• Managed and trained a team of analysts providing Oracle Siebel CRM implementations worldwide, improving their knowledge and technical skills. • Coordinated functional independent verification test and user acceptance test.• Implemented multiple highly complex releases of Siebel CRM meeting 95% customer satisfaction survey targets.• Streamlined business design process by interacting with many levels of users, management, and subject matter experts.• Designed a knowledge database as one-click method of sharing information between projects and teams reducing inbound questions and issues.• Revised input file standards by using data definition language (DDL) and data manipulation language (DML) on DB2 tables and indexes, resulting in a 50% more accurate deliverables and reducing manual intervention by more than 75%.• Performed gap analysis of Siebel applications to ensure that future enhancements were error free.• Reviewed and provided valuable recommendations on proposed solutions in the areas of Siebel Enterprise Integration Manager (EIM).• Generated monthly operation reports using advanced SQL in DB2 for strategic analysis.

Directed, developed, and maintained data integrity on an Oracle Siebel CRM application • Coordinated the extraction, transformation, and loading (ETL) of marketing data from Marketing System Management (MSM) and Lenovo applications into the CRM application.• Mentored worldwide developers with EIM and SQL performance tuning to a level where they were able to mentor others.• Supervised maintenance of test environments, reducing downtime by 25% for teams utilizing it on a 24 hour basis.• Revitalized the Reference Table Update Utility (RTUU), a critical component of Siebel application as it provides data used by the majority of the interfaces. Redesign increased performance and reduced deployment schedule by 50%.• Resolved severity 1 production issues by analyzing, solving, and providing preventive measures within 24 hours.• Established and enhanced new coding standards and processes, enabling new developers to achieve higher coding standards.• Critiqued functional independent verification test (FIVT) reports and provided recommendations for improvements in test scenarios.

Conducted functional verification testing, system verification testing, user acceptance testing, and end to end testing ensuring for quality assurance• Administered several quality assurance analysts to provide full life cycle testing.• Facilitated training and account administration enabling seamless transition for new members.• Automated code promotion process and administered defect management tools resulting in a 50% more accurate deliverables.• Streamlined full life cycle testing by generating reusable test templates.• Analyzed test data and created comprehensive evaluation reports for web applications, MVS, Y2K, Lotus Notes, and SAP projects.