Assisted in daily store operations, sales analysis, and team development to enhance performance and customer experience while upholding ZARA’s brand standards.

- Developed and executed content marketing plans on social channels for 7 affiliated restaurants. - Supported the business owner in setting up and preparing for 3 new restaurants.- Created posts and videos for advertising campaigns, attracting up to 50K views/Reel, 25K reach/post on average

- Collaborated with product development, and customer service teams to accomplish overall business & sales objectives, resulting in sales increase by 120% for 6 months. - Provided monthly training activities and documents to sales team members about new launching cosmetics sub-brand products over a 6-month-period. - Analyzed records of sales activities and sales reports to identify areas for improvement and make informed marketing decisions.- Negotiated terms of sales agreements and contracts, striving to secure profitable deals with over 100 KOLs & KOCs. - Collaborated with internal and external departments like sales & other event organizers (such as Những Thành Phố Mơ Màng) to execute offline promoting events atractting more than 5000 participants.

- Provided ongoing support to customers and stakeholders of 2 long-term courses and 2 short-term courses successfully, ensuring 100% revenue KPIs (approximately 180 million VND per long-term course) in the first half of 2023.- Developed and executed promotion plans, resulting in increasing the number of students by over 20%.

- Managed relationships with existing and potential clients and preparing documents: Offer and Quotation, Project Implementation Plan, Research Proposal, etc for more than 15 clients and 5 projects.- Implemented client relationship management activities through available channel (email marketing, CRM systems,..) to increase the number of potential customers by 50%.

- Developed and maintained internal relationships with nearly 1000 agents via online community, which were crucial to company enhancement. - Implemented 5 virtual team-building meetings that boosted more collaboration among remote staff during COVID-19.