Thai Nguyen Email & Phone Number

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

• Manage and monitor the performance and capabilities of core business systems in house and on Azure public cloud,• Ensure high availability of core systems, server infrastructure, business applications, and disaster recovery environment,• Ensure integrations between systems are operational and in sync.• Troubleshoot technical issues to resolution or escalate when required,• Ensure all infrastructure and software components are administered and maintained in accordance with approved procedures,• Respond to any emergency situations that arise to ensure the service is restored as quickly as possible,• Participate in projects as required to deliver new infrastructure solutions,• Follow approved procedures and ensure change management processes are followed correctly,• Be proactive to ensure service interruptions are avoided where possible and minimised when not possible.

• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes,• Plan, coordinate, and implement network setup and configuration,• Maintain and administer computer networks and related computing environments, including computer hardware, printers, systems software, applications software, for all configurations,• Perform data backups and disaster recovery operations,• Provide 1st and 2nd level support for IT infrastructure, warehouse network and supply chain mobile devices onsite and nationally.• Diagnose hardware and software problems, and replace defective components• Setup the infrastructure using 4G and access points for surge (outside) warehousing yearly during peak periods. This would require the setup of one warehouse for Vic, NSW, Qld and SA.• Maintain an inventory of IT equipment and telecommunication services,• Manage document and label printers of all warehouse cross national wide.

Footscray

• Install and configure of Windows Server, UNIX, Linux, and Windows Desktop software on LANs. This required an understanding of hardware platforms from manuals and customizing the OS deployment,• Support and troubleshoot various Server, Network and Desktop related software issues. Address issues for to small and medium size businesses,• Provided technical support to end users on MS-Exchange Server, MS-Outlook and other desktop applications,• Installed Anti-Virus, MS-Office and other software to enhance productivity on servers and desktop operating systems,• Setup, upgrade and provide hardware, troubleshooting and maintenance support services.

Vietnam

In an outer suburb (province) of Hanoi, Vietnam I setup and operated an Internet café with 1 server running Windows server 2000 with an ISA server to manage 40+ clients running Windows XP. This was the first internet café setup in the province I lived in.Responsibilities:• Procure all components and software required for the setting up of the café,• Build and setup the server and all client computers for the internet café,• Build, configure and conduct troubleshooting for the network,• Setup internal and external network and internet sharing.• Completed all the activities required to run an internet café from Customer Service to Accounting.

Bachelor'S Degree, Network Engineering, Honors

Master'S Degree, Computer Systems Networking And Telecommunications

Advanced Diploma, Computer Systems Engineering