3 months temporary contract• Provided database management, market research, and prepared reports as needed;• Coordinated meetings with partners and service providers;• Handled incoming calls, emails, and redirected them as appropriate;• Prepared and disseminated internal communications;• Assisted the company’s director with Tender applications;• Selected and interviewed candidates for executive roles.

- Successfully meet and exceed monthly and quarterly sales targets, consistently ranking among the top-performing sales consultants in the store.- Served over 200 customers a day, offering assistance and guidance, processed all customer transactions in store and via phone, leading to increased customer engagement and purchases; - Actively participated in visual merchandising efforts as well as store organisation and inventory, arranging displays to highlight new arrivals and seasonal trends, restocking shelves and conducting stock management.

- Created and implemented the strategic annual social media plan; - Updated and managed official pages on social media, working as a team with a designer to develop the best content strategy for the clients; - Customer Relationship Management on social media platforms and e-mail; - Responsible for administrative tasks, developing and managing schedules and business planning, elaborating documents and addressing translations English-Portuguese/Portuguese-English.

- Communication with approximately 100 customers daily to achieve utmost satisfaction and processing purchases; - Dealt with cash handling and all financial procedures; - Developed and executed a training process for new hires, making sure they had appropriate resources to be successful at their roles.

- Adhering to company quality constrains and industry best practices to ensure customer satisfaction; - Assisting with the preparation of meals to a high standard in line with food hygiene regulations;- Working with the other catering staff members to make sure all tasks were done correctly, and on time

The Mural Agency for Journalism of the Suburbs' mission is to minimize information gaps and contribute to the deconstruction of stereotypes about the suburbs (a.k.a. favelas), especially in Greater São Paulo.- Responsible for conducting in-depth research, interviews and articles to support the agencies mission of minimizing the information gaps and stereotypes about suburbs citizens in the Greater São Paulo area; - Coordination of the annual Agency Anniversary - from the event planning to its full execution, making sure that the programme included diverse topics and panels. Hosted the event panel, interviewing panelist and making sure that the debate covered inclusive and relevant topics. - Coordination of the "Expo Mural" initiative: the goal was to attract more readers inside the different suburbs areas. The project visited different neighbourhoods to stimulate curiosity on what was being published about that area - through a small exposition of the previous edition of the newspaper. The goal was also to discover new activities the agency could cover - through participation in the neighbourhoods events and affairs. - Events coverage of a wide range of topics (education, culture, sports, politics, economics) offering a diverse perspective to readers; - Contributed to editorial meetings, providing insights on current events and trending topics.

(Centro Santa Fe is a Non-Governmental Organisation based in São Paulo, Brazil, part of the Nobrega Association of Education - The Brazilian Jesuit Community)- Created and implemented the first strategic plan of communication for the NGO - from the website structure and its content, the full social media plan, the PR Strategy, among others;- Created the first Endomarketing Newspaper, creating and developing different editorials, writing and photographing the different news topics;- Supported the development of the onboarding of new hires, promoting the NGO values from the first day to the full employee experience;

- Trained of diverse stakeholders to perform activities in events organized by the institution (videographers, photographers), tackling the first contact with the NGO, briefing and supporting their needs during events and activities executed.- Coordinated internal and external communication campaigns and managed the promotion of the NGO, supporting different media coverage (social media content, press releases, posts on websites, event coverage, among others);

- Interviewed staff for social media content production and website articles; - Compiled data and metrics related to communication efforts and provided insights and reports;- Researched and identified trends in social media to recommend content strategies;- Photographic coverage of events; - Explored creative ideas to boost engagement levels, inclusion and employee satisfaction throughout the years.

- Drafted and edited blog posts, social media content, and other written materials; - Assisted in maintaining and updating the organization's blog with relevant content; - Helped managing and updating social media profiles, including posting content, answering to comments, and analyzing engagement metrics.