Ariele Thaís De Oliveira Email & Phone Number

• Maintains and updates day-to-day website and database content for online communities using Higher Logic, Abila NetForum, and Drupal. • Coordinates and manages online content across OnePetro and Digital Wave Publishing, ensuring accurate and accessible digital presence.• Creates and uploads metadata sheets, facilitating accurate cataloging and streamlined content updates for publications.• Uses Informz for creating and sending newsletters and publication alerts, improving member engagement and communication.• Updates IP addresses for institutional subscribers to enable seamless access, ensuring secure content delivery.• Troubleshoots technical issues, demonstrating analytical skills in understanding software features and effectively responding to customer requests.• Delivers exceptional customer support, handling inquiries, setting clear project boundaries, and building strong, long-term relationships.• Provides proactive and reactive customer support, anticipating needs and addressing issues promptly for high satisfaction.• Assists members and subscribers with quotes, invoicing, and payment collection, ensuring smooth financial transactions.• Manages project timelines, coordinating print runs, manuscript processing through Manuscript Central/ScholarOne, and event logistics.• Builds and maintains professional relationships with institutional subscribers and external vendors, including handling licensing agreements with the Copyright Clearance Center and Elsevier. • Analyzes inventory reports to manage stock levels, coordinating reprints and determining optimal quantities based on sales forecasts.

Alexandria, Virginia

• Maintained and updated day-to-day content for online communities and websites using Higher Logic, Abila NetForum, and Drupal, ensuring a seamless user experience and up-to-date information.• Managed and maintained microsites, aligning them with the main content strategy and ensuring consistent updates.• Coordinated content updates through OnePetro and Digital Wave Publishing, optimizing digital distribution and accessibility.• Created and uploaded metadata sheets, facilitating accurate cataloging and streamlined content updates for publications.• Enhanced social media presence, developing content and executing strategies across platforms to increase engagement and brand awareness.• Created covers for publications, ensuring visually appealing and brand-consistent designs for books, and Bulletins.• Updated IP addresses for institutional subscribers, ensuring secure and seamless access to digital content.• Analyzed inventory reports and coordinated with the sales team to determine reprint quantities, effectively managing stock levels.• Oversaw logistics and delivery coordination, handling the transportation of books, magazines, and journals efficiently.• Managed corporate affiliate programs, building relationships with key partners, creating invoices, and tracking payments.• Provided exceptional customer support, assisting members and subscribers with quotes, invoicing, and payment collection while promptly resolving inquiries.• Built and maintained professional relationships with institutional subscribers such as EBSCO, Books Kinokuniya, and Beijing Book Co., Inc., managing licensing agreements and content delivery.• Processed manuscripts and coordinated submissions through Manuscript Central/ScholarOne, collaborating with authors for a smooth review process.• Managed print runs for journals and magazines, maintaining accurate financial and sales reports for publications.

Shirlington

• Collaborated closely with the on-site Social Media Manager to conceptualize, develop, and execute innovative marketing campaigns across various platforms, ensuring alignment with brand objectives and target audience engagement.• Provided comprehensive support to our marketing team during both live and online events, contributing to the planning, organization, and execution of event logistics to maximize visibility and impact.• Assisted in the effective distribution of press releases and media alerts, ensuring timely delivery to relevant stakeholders, media contacts, and potential partners to enhance brand awareness and media coverage.• Played a key role in identifying and evaluating new marketing opportunities for product acquisitions, conducting market research and analysis to inform strategic decision-making and expand our portfolio.• Contributed to the creation of promotional materials, including flyers, slogans, and the official non-profit brochure, ensuring that all content accurately represented the organization's mission and engaged target audiences.• Managed the call sheet for housing inquiries, proactively reaching out to various housing buildings and individuals in need through cold calling to gather information, provide assistance, and promote available resources.

Richmond, Virginia Area

• Responsible for logging sales each day and submitting daily reports to upper management.• Work closely with management on developing training strategies.• Assisted marketing team with promotional events.• Organized merchandise on sales floor, created visual concepts according to current and future stock.• Prioritized, organized, delegated and communicated tasks to sales associates based upon store goals.Supervised 4-5 sales associates during each opening shift.

Alexandria, Virginia

• Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Constantly adhered to quality expectations and standards.• Assisted with the coordination and facilitation of special events, meetings, and activities for the purpose of ensuring these activities are well planned and operate smoothly.• Monitored online presence of company’s brand and engaged with users, strengthening costumer relationships.• Maintained strong social media presence across Twitter, Facebook and Instagram platforms.

Graphic Design

Bachelor’S Degree, Sociology

Minor, Performance And Media Studies

Bachelor’S Degree, Sociology