Thaísla Amancio Email & Phone Number

Dublin, Ie

County Dublin, Ireland

Dublin, County Dublin, Ireland

-Actively address customer inquiries through phone and email, ensuring prompt and efficient responses.-Providing Warm Welcomes: Greet guests warmly upon their arrival at the studio, creating a positive and inviting atmosphere.-Conduct engaging class sessions, contributing significantly to membership growth by providing effective guidance and support.-Skillfully handle client queries, showcasing adept problem-solving abilities to ensure client satisfaction.-Drive sales initiatives for studio products, effectively enhancing revenue streams and fostering deeper client engagement.-Efficiently oversee payment processing, ensuring smooth transactions and a streamlined client onboarding process. Input data into the system, upholding high standards of accuracy in record-keeping.

Dublin, County Dublin, Ireland

- Provide customer service, ensuring a high level of client satisfaction. Manage stock organisation and conduct inventory control. Overseeing opening and closing procedures of the till, ensuring financial accuracy and security.

Rio De Janeiro, Brazil

-Oversaw daily company operations across multiple areas such as Sales, Tracking (Registration and 24-hour assistance), Customer Service, Tracker Installation, 24-hour Tracker Management, Tracker Registration, and Cleaning, overseeing teams ranging from two to eight professionals.-Successfully administered an operation of considerable scale, averaging 60 installations and 60 maintenance/removal services monthly, alongside managing 5,000 vehicles equipped with trackers.-Recruited, selected, and nurtured high-performance teams, contributing significantly to the organisation's talent pool.-Skilfully coordinated staff schedules to optimise operational coverage and enhance departmental efficiency.-Directed the company's financial management, encompassing budgeting, forecasting, and reporting whilst upholding robust financial practices and fostering profitability.-Acted as the primary liaison for key clients, ensuring elevated levels of client satisfaction through exemplary service and prompt resolution of queries and concerns.-Achievements: Upon departing the company in 2018, successfully managed a portfolio of approximately 5,000 vehicles equipped with trackers, maintaining an average of 60 installations and a similar number of maintenance and removal services per month.-In a tenure spanning seven years, recruited the entire team, excluding sales personnel, with only two instances of needing to release recruited individuals from the company.-Conducted monthly assessments to identify top-performing sales staff, rewarding them with monetary bonuses or experiences, notably once offering the best performers in each sector a massage, which was highly appreciated.-Regularly conducted meetings with individual departments and the entire team to brainstorm new ideas and gain insights, fostering a collaborative and innovative work environment.-Annually organised team experiences to build strong relationships and create lasting memories amongst staff.

Rio De Janeiro, Brazil

-Oversaw sales commission control, payroll, shifts, invoice issuance, and training programs.-Efficiently handled all accounts payable and receivable aspects, including processing invoices, maintaining accurate records, and ensuring timely payments and receipts.-Developed and implemented efficient billing systems to streamline the invoicing process. Actively engaged in collections, tactfully managing overdue accounts and minimising late payments.-Fostered strong relationships with clients by providing exceptional service. Addressed client inquiries and concerns promptly, ensuring high levels of client satisfaction.-Created, sent out, and followed up on invoices. Maintained accuracy in all invoicing activities and ensured compliance with financial policies and procedures.-Conducted thorough reconciliation of all accounts. Identified and resolved discrepancies, ensuring the accuracy and integrity of financial data.-Prepared detailed financial reports and analyses. Contributed to budgeting and forecasting activities, providing insights for better financial decision-making.-Ensured adherence to all regulatory requirements and internal controls. Continuously sought ways to improve financial processes and systems for increased efficiency and accuracy.-Achievements: As sales increased, the team expanded by hiring sales representatives and three professionals for installation, maintenance, and removal of trackers.-Managed a 24-hour tracking centre with a team of five for monitoring and six for customer and equipment registration and maintenance.

Rio De Janeiro, Brazil

-Commenced employment at Nacional Sat in 2011, initially hired to handle phone calls in a small office shared with two supervisors. During this period, the supervisors were responsible for selling and installing trackers, averaging around 300 trackers in the base between 2011 and 2012. Delivered both direct and indirect customer service, guaranteeing client satisfaction. -Witnessed the company's expansion in mid-2012, transitioning to a larger building and broadening responsibilities from solely reception and customer service to encompassing sales management, registrations, and scheduling of device installations. Managed a service schedule for inspections, tracker installations, and removal of equipment.

Greater Rio De Janeiro

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Bookkeeping And Payroll

Activities and Societies: Sage 50 Accounts and Sage Payroll

Bachelor Of Business Administration - Bba, Business Administration And Management, General