Thamara Oliveira Email & Phone Number

São Paulo, SP, BR

Itu, São Paulo, Brazil

• Leadership of the regional Professional Services team with the objective of restructuring the initial regional members, delivery capacity and operating model with partners. Guidance of the team in implementing new.
• Adequacy of the regional service portfolio, introducing recurring models and implementation projects.
• Management of the first projects in the region, co-structuring methodology and deliveries, as well as training format for customers and partners.
• Responsible for selling services, formulating proposals and negotiating with customers. Exceeding the service quota in bookings in both years.
• Regionally accountable for revenue, booking, allocation and CSAT metrics. Responsible for evaluating and consolidating action plans in quarterly reviews (QBRs) with the regional Sales and Global Service leaderships.

São Paulo Area, Brazil

• Initial hiring and development of the professional services team in Latin America, providing mentoring and career progress. Multicultural and multidisciplinary leadership, managing team members in different countries.
• Responsibility for the delivery of projects of different countries and business verticals, establishing relationships with the main sponsors involved. In 2020, Latin America was the region with the highest Customer.
• Acting in partnership with the sales and pre-sales team to design and negotiate strategic opportunities.
• Regionally responsible for revenue, utilization, CSAT, and booking metrics.

• Responsible for conducting high value service engagements, leading the detailed discovery to gather functional and technical requirements to prescribe the project strategy, either for implementation or optimization.
• Collaboration with the Customer Success team during the development of Latin America team. In partnership with the Sales team, interacting with customers to understand their workflows and business objectives.

São Paulo Area, Brazil

São Paulo E Região, Brasil

São Paulo Area, Brazil

• Responsible for leading the Enablement team in Latin America region. In charge of identifying, recruiting and training partners in methodologies and CA solutions. Managing partner performance and development..

São Paulo Area, Brazil

• In charge of customer services development and procurement processes (RFXs), covering the process of creating, presenting, approving proposals, contracts negotiation and forecast management. Responsible also for.

São Paulo E Região, Brasil

• Developed specific services models for the government sector. The total value of the company's service contracts in this segment grew 42% in two years, representing 70% of the total value of service contracts in FY15..
• Developed and deployed a new proposal process to sell services, engaging the services department at the beginning of the sales process. Reduced significantly project deviation and losses. Awarded with the CA Core.

São Paulo Area, Brazil

• In charge of the Professional, Managed and Cloud Services portfolio throughout Latin America, which included supporting business development within customers and partners, sales team training in services and forecast.
• Led the consolidation of the Managed Services portfolio in Latin America as part of a global project, which was critical for the company to participate in international projects. As a result, headquarters signed two.

São Paulo Area, Brazil

• Turned around an unsuccessful situation of the Telecom Expense Management service, in partnership with CPqD, by restructuring the operating model and expanding its scope. Siemens signed two great contracts worth.

São Paulo Area, Brazil

• Co-led the redesign and expansion of the standard portfolio of the Information Technology and Communication services for the Brazilian market. With this expansion 50 new customers were acquired boosting revenue by 65%.

São Paulo - Brazil

Master In Artificial Intelligence And Data Science Applied To Marketing

Associate Degree

Business Strategy Specialization

Extension Innovating New Products And Services

Physics Engineering