Experienced Service Leader with over 15 years of hands-on experience in the dynamic Technology and Telecom sectors. Adept at steering multicultural teams and diverse portfolios, I've honed my skills at renowned multinational companies like Twilio, Zendesk, CA Technologies, and Siemens. My expertise lies in seamlessly integrating customer-centric approaches with technical prowess and efficient project management, resulting in the successful transformation and expansion of service portfolios. I excel in orchestrating strategic partnerships, driving revenue growth, and navigating challenging scenarios to deliver exceptional outcomes.My track record includes spearheading the inception and growth of regional service teams, from laying the groundwork to nurturing talent through hiring and mentoring initiatives. I thrive in environments with large and fast-growing client bases, adeptly managing multiple projects while offering invaluable insights and best practices to clients. My contributions have been recognized internationally with prestigious awards from Zendesk, CA, and Siemens.With a global perspective acquired from extensive interactions with regional sales teams and clients across the Americas and Europe, I bring a unique ability to bridge cultural divides and foster fruitful relationships. Fluent in English, Spanish, and Portuguese, I am poised to drive delivery excellence and exceed expectations in any cross-functional setting.