Thando Ndlovu Email & Phone Number
Who is Thando Ndlovu? Overview
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Thando Ndlovu is listed as Agile Coach at Angi, a company with 3393 employees, based in Netherlands, Netherlands, Netherlands. AeroLeads shows a matched LinkedIn profile for Thando Ndlovu.
Thando Ndlovu previously worked as Agile Coach at Instapro and Community Manager at 2Stories. Thando Ndlovu holds Bsocsci, International Relations And Affairs from University Of Cape Town.
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About Thando Ndlovu
I help organisations and teams become comfortable with the unknown, fostering an iterative approach to product development that allows Scrum teams to self-organise and develop products customers love.My work results in increased transparency within development teams and organisations, highlighting the effectiveness of current ways of working, culture and processes so improvements can be made. My teams self-organise and view leadership within the team and organisation as guides and facilitators helping teams deliver their best work.I help my teams connect and collaborate around shared goals within an environment that fosters psychological safety resulting in teams creating innovative and smart solutions that meet and exceed our customer's expectations.Specialities: facilitation, mindset change, coaching, mindfulness, self-awareness, situational awareness, psychological safety, SDLC, change management, startups, team co-leadership, remote company culture.
Thando Ndlovu's current company
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Thando Ndlovu work experience
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Agile Coach
Current
Community Manager
Iteration Lead
- Worked with 3 fully remote, globally distributed and asynchronous Scrum teams working in Crypto, Banking Operations and Wealth Management - Facilitated and kick off the Wealth Management team, establishing team purpose, structure and culture - Facilitated all scrum ceremonies (daily stand-ups, planning, refinement, retrospectives and reviews).
Scrum Master
- Worked with 2 fully remote Scrum Development Teams based in South Africa, Mauritius and India building products in the Entertainment and FinTech (Payments) space - Coached and collaborated with Product Owners in backlog management - Served as a Product Owner for the Scrum team working on a FinTech product in the payments space, owning and managing the.
Scrum Master
- Worked with 2 fully remote Scrum Teams serving external clients in the Medical Technology, Real Estate Technology and eCommerce Technology spaces in Cape Town and London.- Facilitated the Scrum team's transition from on-site to fully remote work while managing teams and organisation stress and anxiety that came with transitioning during a pandemic.
Payments Product Specialist
- Go to person for all things payments product and process- Handled escalated customer payment queries (deposit, withdrawals and transfers) until resolution - Collaborated with product owners in backlog management, advocating for specific features based on customer feedback - Managed a team of Customer Success Associates, training and coaching them to.
Customer Success Associate
- Worked within the Customer Success team communicating with customers to resolve any issues they report via email - Collaborated with engineering, compliance and operations teams to resolve customer issues quickly within set SLAs.- Collected customer feedback on the product and shared this with product owners for future product development consideration.
Operations Specialist
- Worked with the Operations manager to build, maintain and improve operational processes within the Start-Up - Collaborated with Customer Service agents to identify opportunities to improve the customer experience by introducing Standard Level Agreements for response times and issue resolution.- Worked with the product and engineering teams to identify.
Editor
Orientation Leader
Administrator
Thando Ndlovu education
Bsocsci, International Relations And Affairs
High School Diploma
High School Diploma
Frequently asked questions about Thando Ndlovu
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What company does Thando Ndlovu work for?
Thando Ndlovu works for Angi.
What is Thando Ndlovu's role at Angi?
Thando Ndlovu is listed as Agile Coach at Angi.
Where is Thando Ndlovu based?
Thando Ndlovu is based in Netherlands, Netherlands, Netherlands while working with Angi.
What companies has Thando Ndlovu worked for?
Thando Ndlovu has worked for Angi, Instapro, 2Stories, Xapo, and Ignition Group.
How can I contact Thando Ndlovu?
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What schools did Thando Ndlovu attend?
Thando Ndlovu holds Bsocsci, International Relations And Affairs from University Of Cape Town.
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