Thane Stephen Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati Ohio

• Manage the Client Service team
• Assign tasks/projects to Client Service Specialists and supervise their completion
• Communicate/meet with vendors and account representatives to maintain relationships
• Conduct job interviews and advise in the hiring of new Client Service Specialists
• Assist in onboarding of new Attorneys, Paralegals, and Legal Assistants
• Coordinate pick ups, deliveries, and filings

Cincinnati Ohio

• File documents in various state and local courts
• Ensure that all office supplies are in stock and readily available to all staff
• Communicate with legal assistants to accommodate any attorney needs
• Deliver and pick up time sensitive documents and files

• Supervise as many as 45 student workers daily
• Enforce the policies and procedures of the Public Policy Research Lab
• Train all employees on new projects and the “WinCati Interviewer” computer program
• Monitor interviewers while they are on the phone to assure quality and accuracy of completed surveys
• Confront interviewers about the positives and negatives of their interviewing techniques

• Conducted public opinion surveys over the phone
• Entered respondent’s answers into the computer system
• Discovered useful persuasive techniques
• Learned how to handle rejection appropriately

• Created ways to market “Bearcats at the Ballpark” to UC students
• Assisted Program Manager in setting up, running, and cleaning up alumni events
• Kept alumni information organized and updated in an Excel file