Thane Stephen Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati Ohio

• Manage the Client Service team• Assign tasks/projects to Client Service Specialists and supervise their completion• Communicate/meet with vendors and account representatives to maintain relationships• Conduct job interviews and advise in the hiring of new Client Service Specialists• Assist in onboarding of new Attorneys, Paralegals, and Legal Assistants• Coordinate pick ups, deliveries, and filings • Order office supplies and branded marketing items for Taft’s Cincinnati, Covington, Mason, and Dayton offices• Receive and approve invoices• Serve legal documents such as Subpoenas and Eviction Notices

Cincinnati Ohio

• File documents in various state and local courts• Ensure that all office supplies are in stock and readily available to all staff• Communicate with legal assistants to accommodate any attorney needs• Deliver and pick up time sensitive documents and files

• Supervise as many as 45 student workers daily• Enforce the policies and procedures of the Public Policy Research Lab• Train all employees on new projects and the “WinCati Interviewer” computer program• Monitor interviewers while they are on the phone to assure quality and accuracy of completed surveys• Confront interviewers about the positives and negatives of their interviewing techniques

• Conducted public opinion surveys over the phone• Entered respondent’s answers into the computer system• Discovered useful persuasive techniques• Learned how to handle rejection appropriately

• Created ways to market “Bearcats at the Ballpark” to UC students• Assisted Program Manager in setting up, running, and cleaning up alumni events• Kept alumni information organized and updated in an Excel file