Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition.My responsibility focuses on leveraging CRM system, data insights and reporting to optimise decision making, drive operational efficiencies and boost revenue growth.

- Project managed and executed large-scale incentives and corporate events and hospitality in UK and Benelux.- Proficiently coordinated with internal and external stakeholders, managing timelines, risk, logistics, accommodation, and other land arrangements from start to end.- Proactively identified upselling opportunities and cost-saving initiatives, resulting in increased revenue and saved costs- Nurtured strong client and account relationships, resulting in repeat business and… Show more - Project managed and executed large-scale incentives and corporate events and hospitality in UK and Benelux.- Proficiently coordinated with internal and external stakeholders, managing timelines, risk, logistics, accommodation, and other land arrangements from start to end.- Proactively identified upselling opportunities and cost-saving initiatives, resulting in increased revenue and saved costs- Nurtured strong client and account relationships, resulting in repeat business and high client satisfaction.- Conducted post-event analysis to evaluate project success and generate future implications. Show less

- Handled contact channels including calls, emails, and chats for UK/Benelux tours and 24hr emergency line.- Professionally dealt with complaints and emergencies. Negotiated with suppliers with a strong commercial mindset to reduce cost while maintaining robust relationships to enhance service quality- Efficiently managed booking database to lower account queries, ensuring smooth running of tours in UK and Benelux

- Coordinated with different departments, including restaurant, bar, reception, conference and events to deliver high-quality holiday packages- Planned and set up series and ad-hoc events- Ensured the delivery of outstanding customer service, strictly followed departments SOP and promoted the hotel’s values (Service, Experience, Family) at all times

- Led research projects from designing research methodologies to conducting data collection and analysis.- Formed meaningful conceptual frameworks. Extracted key findings with theoretical and practical implications.- Presented research outcomes at prestigious conferences including the 2021 Asia Pacific Tourism Association Annual Conference, the 2021 APacCHRIE Conference, and the 2021 Economic and Social Research Council (ESRC) Festival of Social Science.

- Conducted comprehensive fieldwork in Kagoshima to assess the quality of tourist bus services- Implemented visitor journey mapping, leading to valuable insights and proposals for enhancing the visiting experience- Successfully conceptualised and executed a ground-breaking interpretation strategy at the Kagoshima tourist bus ticket office, resulting in a 20% increase in ticket sales to international tourists October to November 2019