Thanh Phan Email & Phone Number

Pittsburgh, Pa, Us

Remote

United States

The Leadership Acceleration Program (LAP) is an expedited track to leadership consisting of four, six-month rotations across the Highmark Health Enterprise. Throughout the program, I have rotated within the following organizations:Rotation 1 - Remote: Highmark Inc., Customer & Market StrategyRotation 2 - Remote: Highmark Health, Enterprise Customer Experience (CX)Rotation 3 - Remote: Highmark Health, Enterprise Strategy - Strategy & Transformation OfficeRotation 4 - Remote: Highmark Health, Leader Solutions/ HR Business Partner

Des Moines, Iowa Area

• Coordinate and manage interview schedules with hiring leaders and talent acquisition consultants/specialists• Follow SLA's to ensure consistency and to speed up the recruiting process with top candidates• Accurately submit background checks to third-party vendors and verify results to ensure successful completion• Create new job postings using iCIMS• Provide a remarkable candidate experience as the point of contact for general candidate and employee inquiries

Des Moines, Iowa Area

• Worked with subject matter experts to identify technical errors in the eLearning modules in the sales onboarding program• Supported Business Partners by creating PowerBI dashboards, allowing for a more interactive data analysis assessment• Created Standard Operating Procedures documenting the steps needed for dashboard development to ensure sustainability• Implemented innovative SharePoint design strategies with UI/UX best practices • Created groundwork for Just in Time Training videos to effectively ensure retention of learning materials

South Sioux City, Ne

• Trained 7 New Front Desk Agents and assisted them during and after the onboarding process• Created and balance charges and payments to banquet folios and direct bill accounts• Worked with the sales and marketing teams to ensure maximum selling potential • Used effective communications skills with both internal and external staff - at all levels and across diverse cultures

Portland, Me

• Worked closely with major gift officers and assisted with donor tracking, gift acknowledgments, and general administrative duties• Verified data by researching various databases• Corresponded with other departments to effectively work towards one common goal

Online Forum Database

• Developed incentive programs for visitors to promote activity (50% increase in user base activity)• Tracked and processed monthly Ad revenues, while designing ad placements on company website • Organized and provided documents, reports, and information to the CFO and consumers• Ensured the website and all functions were running smoothly • Created a more user-friendly website through many beta testing’s

Bachelor Of Science - Bs, Business Management

Associate Of Arts - Aa, Business Administration

Activities and Societies: Phi Beta LambdaGained State and National recognition in Business Law and International Business while competing.