• Manage restaurant reservations (online, email & phone)• Experience in functions booking and coordination• Direct communication between clients via email • Assisting the management team lead and direct the front of house team on customer needs to ensure they receive fast and quality service from the moment they arrive• Work closely with managers to control and increase revenue for the restaurant through restaurant bookings• Direct Reports: Host Assistants – leading and guide host assistants to create a memorable experience for our guests

• Cash handling experience• Follow restaurant opening and closing procedures• Assist GSD supervisor to train new host assistants • Steak & Wine knowledge (Basic)• Attention to detail with the ability to work in a fast paced environment• Programs used: Mircrosoft office, ResDiary, Maitre’D

• Assist the sales team, manage schedules and the distribution of any sales documentation• Work closely with sales managers to mange : Corporate, Leisure, Asia, China, Government segments • Communicate and contract with wholesale agents • Prepare and follow up on any sales quotations made for clients• Efficiently respond to any online or telephone queries in a calm and friendly manner• Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints• Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly• Produce progress reports• Coordinate and execute sales and service events• Been appointed the department training coordinator - work together with the hotel departments to ensure that the team is up to date with our products• Used programs such as: Delphi (Basic) , Opera (Basic), Microsoft Office

• Provide Fine Dining food and beverage service to customers • Serve a degustation menu with matching wine experience• Manage full section on the restaurant floor • Make coffees during service time • Full menu knowledge - food and wine • Used programs such as: Micros Awards: Presented with “Customer Delight”certificate for excellent customer service, Shangri-La Hotel, Sydney

• Communicate with guests and various hotel departments, especially sales and marketing and food and beverage, regarding reservations, functions and menu planning• Ensure that first time customers visit the restaurant regularly through attentive customer service• Be the first point of contact of the restaurant when dealing with reservations,restaurant events and complaints• Work closely with restaurant managers to draw daily restaurant floor plans• Communicate with chefs to ensure restaurant menus are up to date and meets restaurant standards• Communicate and manage restaurant bookings • Used programs such as: Microsoft Office, ResPak, Micros

• Train and provide guidance to the Level one practical students in the Food and Beverage Department• Work closely with the Food and Beverage trainers in school• Operate school dining venues, during weekends, mostly by myself and other student mentors• Supervise students during barista trainings, restaurants skills

• Front Office Training • Check In & Check Out Guests• Using up selling techniques to increase hotel revenue• Handle guest feedback / complaints• Used programs such as: Opera

• A la carte, buffet, Room Service and Banqueting service attendant at Pool Terrace Restaurant• Handle full section on restaurant floor • Semi-formal dining service attendant at Coca Chu Restaurant • Train new staff at the restaurant• Full Menu knowledge• Full Barista knowedge and skills• Work under pressure and efficiently• Used programs such as: MicrosAwards: Recognized as an employee of “Silver Eminence” for living the Hamilton Island Values, particularly Leadership, Excellence and Customers