Thanveer Ma Email and Phone Number

• Developing business management goals and objectives that tend to growth and prosperity; Designing and implementing business plans and strategies to promote the attainment of goals • Supervising work of employees and delivering the feedback and counselling to improve efficiency and effectiveness • Oversee operations and business activities to ensure they produce the desired results and are consistent with strategy and mission • Managing cash, cash holdings and movement across branches as per adherence to internal controls security requirements and insurance policy • Functioning towards opening new border transactions by adding new products and by developing our own channel• Arranging funding of XM, transactions from the GCC corridor to Kenya corridor • Conducting User Acceptance testing for new products and services to ensure they pass internal control and customer experience requirements before launch • Leading remittance settlement to the GHQ and ensuring remittance margin is booked • Liaising with regulatory authority- The Central Bank Of Kenya & The Kenya Revenue Authority and ensuring regulatory changes & requirements are implemented timely • Implementing continuous improvement methodologies, through Process Reengineering, Business Transformation; evaluating process maturity through metrics & ensuring delivery of KPIs (efficiency, quality, utilization, timeliness improvement) and higher maturity at operational & strategic level• Playing a key role in staffing, recruiting, managing talent retention, motivating team and shrinkage & attrition rate reduction• Developing, negotiating contracts as well as integrating business contract requirements with business operations

• Review system/operational process and procedures as part of process standardization / enhancements to line-up the procedural flows, eliminate operational gaps etc.• Find recurring/unresolved issues and perform Root-Cause Analysis with supporting documentation, recommend solutions; writing of improved procedures.• Implement the changed operational process/procedures, system enhancements and Project management.• Coordinate on behalf of Country offices for queries requiring resolution from Stake Holders at GHQ under operational/admin category including application support.• Act as single point of contact to coordinate with Stakeholders at GHQ and Country office to troubleshoot and rectify system issues, operational issues, training arrangements• Ensure closing the reported issues in timely manner; adhere to escalations whenever required• Follow-up and circulate updates with/to relevant Stake Holders to ensure the timeliness for process execution and transitions• Prepare and Maintain process documents like process manuals, proposals, Matrix, Policies Checklists, Reference Guides, Process/Product Specifications, analytical reports etc.• Manage application access control measures; restricted and maintained access privileges adhere to agreed compliance procedures and approval matrix.• Effective Tracking of projects, Reviewing, collating, maintaining and highlighting changes to project plans frequently, publish project deployment related trend and performance reports• Supported project execution including new deployments; implemented changed operational process/procedures, system enhancements and project management• Acted as SPOC to coordinate with Stakeholders at GHQ and Country offices to troubleshoot & rectify system issues.

• Participated in the discussion with key client stakeholders to develop understanding of business, structure, policies and operations • Prepared business process analysis documents, defined project plans & system requirement specifications and planned duration of the project accordingly • Analyzed and evaluated organization’s operations & procedures to offer recommendations based on findings • Developed and implemented marketing strategies for the clients by analyzing the competitor• Designed and implemented effective performance evaluation systems and HR strategies